Improving Customer Service Essay Example

Improving Customer Service Essay An extra strategy where Disneyland Paris assists with keeping up elevated levels of clients is by centering of lines is by giving clients who have not bought a quick go with amusement, subsequently making the lining some portion of the Disneyland experience. Disneyland Paris likewise needs to keep up the great corporate picture of the Disneyland Company in general; Disneyland is known for beguile in its welcome, proficiency and tidiness. These guidelines are being trailed by Disneyland Paris. Some portion of the Disneyland picture additionally originates from correspondence frameworks; all cast individuals are urged to speak with clients at whatever point conceivable. Every exceptional client bunch has a group, which manages their requirements, for instance, gatherings, shows, school parties, uncommon necessities, and so on. All cast individuals are prepared to speak with positive non-verbal communication and with a grin all over or regarding the phone with their voice. This will assist clients with feeling invited and agreeable around cast individuals, along these lines, increment consumer loyalty and thusly the high caliber of client care will be kept up. As totally cast individuals are prepared to an exclusive expectation, they are likewise completely given a handbook on all parts of the complex, so any cast part ought to have the option to offer deals help and guidance. It is significant in client care that thought is given to all spending plans. At the two shops and eateries you will locate a wide variety in costs to meet each pocket. We will compose a custom article test on Improving Customer Service explicitly for you for just $16.38 $13.9/page Request now We will compose a custom exposition test on Improving Customer Service explicitly for you FOR ONLY $16.38 $13.9/page Recruit Writer We will compose a custom exposition test on Improving Customer Service explicitly for you FOR ONLY $16.38 $13.9/page Recruit Writer This will assist with expanding and keep up Disneylands significant level of client support as it will give clients a wide assortment of value and costs to look over which thus, will cause clients to feel esteemed and have every one of their needs provided food for, this therefore, will build consumer loyalty. The investigation of client assistance quality is critical to Disneyland Paris. In this manner, every year Disneyland makes a full evaluation which includes all parts of the association. Disneyland Paris is a work serious association and along these lines evaluation of representatives is a significant piece of any examination however similarly significant are angles, for example, VFM, looking after wellbeing, and keeping up the enchantment. This would thus be significant while keeping up an exclusive requirement of client care as though cast individuals recognized what they had accomplished and been given objectives and focuses to accomplish they would be better inspired and thus would give an elevated level of client support as they would have some reason at Disneyland. In work force terms focuses to consider would be unwavering quality of administration, consistency of administration, staffing levels, arrangement for individual and extraordinary needs and characteristics of the sta ff. Client care is subsequently at cutting edge of the considerable number of tasks of Disneyland Paris, from the advancement of new attractions and administrations to the individual tender loving care and explicit adjustments and offices for visitors with uncommon requirements. It would likewise be imperative to the accomplishment of Disneyland Paris that they screen the high caliber of client support they give. So as to accomplish this Disneyland completes various techniques to screen client care. The initial a lone technique wherein Disneyland Paris can screen client care is by; gathering data from clients about the degree of client assistance in which had been given. So as to accomplish this and addition this imperative data they request that clients round out a short poll toward the finish of their vacation to assess their stay in the Disneyland Resort. From this data Disneyland Paris can assess what clients on an entire vibe and distinguish territories which they have to improve and which regions they have to keep up. This will effectively screen the degree of client support gave and help to increment and keep up an exclusive requirement of client support. Improving Customer Service In the wake of breaking down this data about how Disneyland Paris screen and keep up client assistance I have closed some potential recommendations with respect to how the current methodology can be changed or adjusted. Right off the bat, I have recognized that Disneyland Paris could improve the client care through giving high accomplishing staff either rewards to pay or a scope of incidental advantages. These incidental advantages may incorporate a decent annuity plan or decreased human services. I have recognized that as Disneyland are shy of cash, these are genuinely minimal effort rewards for cast individuals to get, be that as it may, these rewards will assist with expanding the inspiration of give individuals a role as they will feel like an esteemed individual from the group and will create high fulfillment once these objectives and targets have been met, hence, giving and keeping up the exclusive expectation of client care Disneyland offers. I have additionally recognized that Disneyland could actualize another strategy for observing the degree of client assistance gave in and around the Disneyland Resort. I accept that Disneyland ought to present standard workforce gatherings so as to plate how thrown individuals feel the degree of client care might be prevented and set up techniques to guarantee these issues don't emerge and influence the degree of client assistance which Disneyland give. This would be the situation as cast individuals who carry out the responsibility day-in day-out would have the option to spot things which administrators higher up may not spot. This would likewise prompt cast individuals feeling increasingly esteemed as they are helping the accomplishment of Disneyland Paris as an organization not simply working for them. As cast individuals would feel increasingly esteemed this would prompt an expansion in propelled for cast individuals and thusly would prompt an expansion in client support, along these lines, keeping up the degree of client care.

Diagnosis and Assessment: Patient Presenting Knee Pain

Finding and Assessment: Patient Presenting Knee Pain Stephen Chiang Introducing Complaint Mr X is a multi year elderly person who introduced to the GP facility with compounding right knee torment for as far back as 3 weeks. History of Presenting Complaint Torment has declined in the course of recent weeks. Torment is around the patella with no radiation of agony. Depicted as a consistent dull throb that exacerbates toward the day's end after exercises. Not diminished by any agony medicine. Past preliminary on NSAIDs and panadolosteo. Agony and development doesn't improve during the day. Denies any morning firmness. Whines of knee being swollen and limiting the scope of development. Denies any locking or getting of the knees. Agony has limited his development making him lose balance. No history of falls. Denies any ongoing injury or injury to the knee. Past Medical History Stomach aortic aneurysm2014 Pneumonic Fibrosis2014 COPD infective exacerbation2012 GORD Drugs Metoprolol 50mg Panadol Osteo SR665mg Vytorin10mg/20mg Rabeprazole10mg Prednisolone25mg Hypersensitivities/Adverse Reactions Penicillins skin rash Inoculation - VAXIGRIP gave Family ancestry nil known Social History Lives alone in Collie. No help administrations required. Non-smoker. 1 standard beverage a few times each week. Restricted physical exercises No history of substance misuse Assessment Charming looking older man. In no conspicuous pain. Caution and situated to time, spot and individual. Great portability Vitals BP 155/88 mmHg, HR 78bpm and customary, RR 17, afebrile Cardiovascular Heart sound double, nil included. JVP not raised, every single fringe beat are obvious Respiratory even ascent and fall of chest with breath, bibasal crepitations heard, no wheeze. Not in respiratory misery Mid-region †no scars noted, midsection delicate, non delicate, inside sound present Knee †no disfigurements, expanding or muscle squandering noted. No undeniable indications of emission. Lump test and patellar tap negative. No erythema and not warm. Crepitations heard with development of knee. Not delicate on palpation. Full scope of development with dynamic and latent development with torment. (expansion, flexion, pivot). Tendon soundness test NAD Examinations Ordered Reciprocal Knee X-beam Murtagh’s Diagnostic Model Factors in introductory history/assessment supporting conclusion Factors in starting history/assessment NOT supporting conclusion Factors in resulting history/assessment/examination affecting finding Plausible conclusion Osteoarthritis Growing of the knee Age, Chronic Pain, Asymmetrical, Weight bearing joint, Worse with development, Crepitus on development Tendon strains No past wounds or injury Awry knee torment Genuine scatters not to miss Neoplasia essential in bone metastases No night sweats, no weight reduction, no sign of past X-beam steady hurt day and night Serious contaminations septic joint inflammation No fever, no redness, warmth or growing of joint. No hx of injury Vascular scatters profound venous apoplexy shallow thrombophlebitis No significant stretches of immobilization No past hx of clusters Nil delicacy around muscle one-sided torment Traps Gout/pseudogout No past hx of gout Alluded torment back or hip Precludes any agony from securing the back and hip Masquerades Diabetes No polyuria, polydipsia, Normal Fasting BSL Spinal brokenness Another plan? Sadness Lives all alone, poor steady relationship, The board Plan (Whole individual) 1. Knee torment RICE treatment, Weight misfortune knee X-beam Sufficient torment the board Referral to orthopedic specialists for survey Referral to physiotherapist †reinforce quadriceps 2. Pneumonic Fibrosis/COPD Forestall infective intensifications Proceed catch up with respiratory doctors in Perth Yearly flu immunization/5 yearly pneumovax Referral to chest physiotherapist 3. Stomach Aortic Aneurysm Yearly observing of AAA Proceed catch up with vascular specialist in Perth Precaution Health Activities 1. Nourishment †tolerant training on keeping up sound eating regimen. Referral to dietician 2. Weight †survey 6 month to month to guarantee BMI 2 3. Physical action †training on fitting activity schedule. Referral to physiotherapist 4. Liquor consumption †decrease of liquor admission 5. General †screen BP 6 month to month, yearly observing of FBC UEC Lipid profile 6. Malignant growth screening †colorectal like clockwork 7. Vision, hearing and fall hazard evaluation Incapable to catch up with understanding as patient came back to GP in Collie while I was situated in Bunbury. No entrance to patient’s result from Bunbury. Clinical Evidence Base In patients with osteoarthritis of the knee (OAK), is intra-articular steroid infusion progressively successful contrasted with other pharmacological treatment, for example, NSAIDs and glucosamine as far as adequacy and overseeing torment? Osteoarthritis is the most well-known joint sickness influencing grown-ups more established than 65 years of age. In Australia alone, osteoarthritis influences more than 1.3million adults.1 Osteoarthritis can essentially affect the personal satisfaction in light of the limitation in versatility brought about by the torment. In osteoarthritis of the knee (OAK), the principle type of treatment stays fractional or all out knee replacement.4 However, there are as yet countless patients who can't experience such mediation. In such patients, medications are constrained to more secure choices, for example, NSAIDs, narcotics, glucosamine supplements and intra-articular steroid infusion. The OneSearch UWA library database was looked and catchphrases utilized were â€Å"osteoarthritis†, â€Å"knee†, â€Å"pharmacological†, â€Å"NSAIDs†, â€Å"steroid†. Other related terms were remembered for the inquiry. One investigation was distinguished, â€Å"short term adequacy of pharmacotherapeutic mediations in osteoarthritis knee torment by Jan Magnus Bjordal, Atle Klovning, Anne Elisabeth Ljunggren and Lars Slordal.2 The investigation is a meta-examination of randomized fake treatment controlled preliminaries with an example study size of 14,060 patients in 63 preliminaries estimating torment force inside about a month of treatment and at 8-12 weeks follow up utilizing the visual simple scale (VAS).2 Results Inside about a month oral NSAIDs, help with discomfort estimated 10.2mm on the VAS (95% CI8.8-11.6). Steroid infusion indicated 14.5mm (95% CI9.7-19.2), paracetamol 3.0mm (95% CI1.4-4.7), glucosamine 4.7mm (95% CI 0.3-9.1), chondroitin sulfate 3.7mm (95% CI0.3-7.0).2 8-12 weeks follow up †oral NSAIDs and steroid infusion indicated decrease in adequacy 9.8mm. Paracetamol didn't show change in adequacy. Glucosamine indicated 3.8mm viability and chondroitin sulfate demonstrated an expansion in adequacy of 10.6mm.2 Quality and Weaknesses of this investigation: 1. Level 1 proof dependent on NHMRC 2. Result and strategies for measure was plainly clarified and characterized. 3. Consideration and prohibition standards were clear. 1. Estimating of agony power with the visual simple scale (VAS) is emotional. 2. Predisposition as far as NSAIDs clients determination in specific preliminaries. 3. Looking at changed treatment alternatives by evaluating separate meta-investigations for every treatment may have diverse standard information and prognostic variables. 4. All steroid infusion preliminaries were acted in a fixed setting constraining their application into essential consideration setting. Term of preliminary of about a month might be too short to even think about analyzing adequacy of certain medicines. Discoveries indicated that there is better momentary agony mitigate when utilizing steroid infusion contrasted with the other treatment choices. In any case, steroid and oral NSAIDs have a similar viability in long haul. Chondroitin sulfate likewise indicated a negligible agony assuage in the long haul. Application †This investigation was done in Norway and it indicated that there is insignificant torment alleviate by utilizing current treatment choices, for example, steroid infusions, oral NSAIDs and enhancements. Further examinations ought to be performed to think about patients in Australia. Patients ought to be taught about the adequacy of such pharmacological treatment to bring down their desires. We should begin reevaluating the job of these medications in future agony the board of osteoarthritis. This patient was begun on numerous medicines that didn't offer any agony soothe that relates to the aftereffects of the investigation expressed previously. Consequently, he was alluded to an orthopedic specialist for additional consideration and the executives plan. References 1. Australian Institute of Health and Welfare. A Picture of Osteoarthritis.Department of Health and AgeingOctober 2007; Arthritis Series Number 5 2. Jan Magnus Bjordal a,*, Atle Klovning a , Anne Elisabeth Ljunggren a , Lars Slã ¸rdal b. Momentary viability of pharmacotherapeutic mediations in osteoarthritic knee torment: A meta-investigation of randomized fake treatment controlled trials.European Journal of Pain8 May 2006; 11, 125-138 3. Carlos J Lozada, MD Director of Rheumatology Fellowship Training Program, Professor of Clinical Medicine, Department of Medicine, Division of Rheumatology and Immunology, University of Miami, Leonard M Miller School of Medicine.Osteoarthritis. http://emedicine.medscape.com/article/330487-diagram (got to 17/06/2015) 4. S.P. Krishnana, , J.A. Skinnerb. Novel medications for early osteoarthritis of the knee.Current OrthopaedicsDecember 2005; Volume 19(Issue 6), Pages 407-414

Our First Trade Show as a SaaS Company-The Good, The Bad The ROI

Our First Trade Show as a SaaS Company-The Good, The Bad The ROI Trade shows aren’t usually the place you’ll find SaaS companies like ours. We sell products predominantly marketed at small to medium businesses, particularly other SaaS companies. We make the vast majority of these sales over the internet through our website, which users find organically, or via PPC campaigns, product review sites and other referrals. The price of our tools makes them suitable for companies that don’t necessarily have huge budgets. But this also means that spending a big chunk of our budget on direct, in-person sales, doesnt make a lot of sense. The threat of a low ROI is why we hadn’t chosen to attend a trade show before. However, as our 2017 aim is to focus more on business and enterprise, and we have some exciting developments coming up between MindMeister and Atlassian’s Confluence, we decided to attend Atlassian Summit Barcelona. Here’s how it went I’ll start with the highlights: The Good Collaboration Atlassian Summit provided a bunch of great opportunities to meet with other SaaS companies. We were able to set up new plans for integrations, brainstorm cross-marketing ideas and plan joint webinar opportunities with other creative SaaS companies operating in similar spaces. For example, we picked the brains of Atlassian Marketplace heroes like LucidChart, SmartDraw, and Draw.io. We were also able to move existing plans forward, like an upcoming launch we have planned with Microsoft Teams, and improvements to our MindMeister integration with Confluence. These conversations were made a whole lot quicker by having the person you need directly in front of you. We were able to establish realistic aims and timelines within half the time it can take to get an idea rolling over email. This was a huge advantage of the Summit bringing together a bunch of people we’d love to collaborate with, and without needing that 25th hour in the day to send another ‘apologies for my late reply’ message. Speakers We also had the opportunity to watch the keynote speech of Scott Farquhar, one of Atlassian’s founders and Co-CEO a pretty wealthy guy after last year’s IPO. It was amusing to see how Steve Jobs’ style of keynote addresses has permeated the industry, and interesting to learn about Atlassian’s upcoming news. The long-overdue redesign of its most popular apps, for example, has certainly made JIRA and Confluence a lot easier to look at and presumably to use too. Personally, I found Michael Pryor’s introduction of Trello particularly intriguing, as we operate in a very similar space with our app, MeisterTask. Sales insights Last but not least, we, of course, gathered some important sales insights. We spoke with companies from all over the world who could recognize a real use case for MindMeister and/or MeisterTask in their workplace. In addition to the vanity value, this was great for us as we were able to identify some target verticals we hadn’t yet considered there was a lot of interest from government bodies for example and from industries  that we’re yet to reach out to, such as aviation and media groups, particularly in Europe. Having focused predominantly on the SaaS and start-up market in the U.S., this was eye-opening for us. However, it turned out that some of these new verticals also presented new challenges for us. I’ll come to that now. The Bad Data leaks left a bit of a gray cloud (mind the pun) over the Summit, particularly for those of us offering cloud-based SaaS solutions. HipChat’s leak came up quite a few times, so as soon as we mentioned that both MindMeister and MeisterTask are cloud-based, this seemed to place quite a significant spanner in the works for some of the bigger enterprises. It goes without saying that we think cloud-based solutions are the future of software. When we speak with our current customers, we hear over and over that the main benefit of our tools is bringing teams together, in real-time. Whether they’re located in the same office, collaborating on a shared plan, or working on a project with colleagues on the other side of the world, the fact that our tools are cloud-based is key. For these teams, our product/market fit is the ability to work wherever, whenever and still attain an up-to-date overview of project plans and task progression. Cloud Vs. Server All the benefits of cloud-based software ubiquitous access, simple integration with other tools, the fact that they’re always up-to-date and largely bug-free, and finally the very low price tag are countered by one disadvantage: a slightly higher risk of getting hacked. Mind you, no data store is completely safe these days, not even behind corporate firewalls, but they do of course make it a bit harder for malicious intruders. And according to our conversations, this small extra layer of security is still worth hundreds of thousand of dollars to companies such as Airbus, Volkswagen, or Panasonic. For the people we chatted with at these firms, while they could see huge potential in improving their workflows with our products, using cloud-based tools was simply a no-go policy at their companies. They also expected these policies to not change anytime soon. This posed a new question for us: For clients like these, do we want to adapt our tools to enable MindMeister and MeisterTask to work locally via company servers, too? It would be a lot of work and likely mean the establishment of a whole separate business unit within MeisterLabs, dedicated to running a specialized ‘Enterprise’ track. This is a conversation we’ll need to have within MeisterLabs before making any commitments, but I’ll make sure to write about our decision in an upcoming post. Feel free to share any thoughts you have on the cloud vs. server debate in the comments and in the meantime, I’ll get back to the conference. The ROI As described, trade shows are usually the place you’ll find companies selling to an enterprise market, with a similarly high price tag. Frankly, that’s because they’re expensive. Here’s what Atlassian Summit Barcelona set us back: Booth Costs Bronze booth package + equipment: €10,000 Personnel Expenses Having myself and our Director of Business Development on the stand for 3 days, plus our travel, accommodation and expenses: €3,500 Marketing Materials Designing, printing and shipping marketing materials: €1,000 Admin Time taken by staff at HQ to attend Atlassian Summit’s kick-off calls, organize the booth and prepare marketing materials: €500 Total cost of attending Atlassian Summit Barcelona: €15,000 So the overheads totaled at €15,000. Our MindMeister Business rate, which is the highest-level service we provide, costs €150 per year, per user. In order to achieve a good ROI, we would need to be selling to big teams. To an extent, this seemed possible companies who expressed interest at the trade show had team sizes of 500-10,000 employees. Setting up any one of these enterprises with MindMeister Business would’ve far surpassed our overheads. However, the cloud-based issue prevailed and until we have a clearer idea about whether we can provide a server-based service for these clients, our true ROI from the Summit will be unknown. Was it still worth our while? The answer is maybe.   Even if the sales leads won’t generate enough revenue to outweigh the costs and as mentioned, the particularly profitable ones will require a significant amount of work there is always the element of chance. You can never tell what will come out of any of the serendipitous encounters we had with other companies at the event, or if the idea you had while chatting with a prospect will spark your next great feature. What’s for sure, though, is that you wouldn’t have had any of these encounters  had you stayed back at the office, 15 grand richer but lacking the inspiration and insight we gained. Well, at least that’s what I’m telling myself You might also enjoy reading: Launching in the US: Advice from 7 European Startups How to Implement a Growth Hack The Key to Developing a Meaningful Company Culture Teamwork made simple Discover MeisterTask Discover MeisterTask

Essay about Effects of Smoking Cigarettes - 1616 Words

The History of Tobacco In 3000 B.C the Ancient Egyptians burnt sweet herbs and frankincense when sacrificing to their gods. This was the beginning of smoking. Then in the beginning of the Christian era smoke was inhaled through the burning fur of a hare, the diagnoses for epilepsy was the inhalation of smoke from a goats horn and for consumption, smoke inhaled through a reed of dried dung of an ox. Somewhere in the United States was believed to be the birthplace of tobacco, a plant of the genus Nicotiana. How and when it was discovered is unknown (Huron Indian myth has it that in ancient times, when the land was barren and the people were starving, the Great Spirit sent forth a woman to save humanity. As she†¦show more content†¦Christopher Columbus landed on an island called Guanahani by its inhabitants and which he named San Salvador. The inhabitants told Columbus of a larger island and Columbus set sail. When he arrived at the island he saw the inhabitants walking around with a little lighted brand made from a kind of plant whose aroma it was their custom to inhale. That same day, Rodriguo de Jerez (one of Columbus? fellow explorers) took his first hesitant puff of the New Worlds early version of the cigar, its ring size estimated to be as big as a mans arm, and became the first European smoker in history. When Columbus and his crew returned home with some tobacco leaves, Rodrigo, whod taken to smoking a cigar every day, made the mistake of lighting up the unusual plant in public. The Spanish Inquisition - the world?s first victim of the anti-smokers, promptly threw him into prison for three years. In 1512 Portugal was the first country outside of the Americas to cultivate tobacco and by 1558 snuff was on sale in Lisbon. In approximately 1560 tobacco was introduced in Rome and in 1570 the tobacco plant was successfully grown in Germany and Switzerland and, as a medicinal herb, in Austria and Hungary. In approximately 1620 Japan banned smoking for the first time. Today, it hasShow MoreRelatedThe Effects Of Smoking Cigarettes On Society925 Words   |  4 PagesThe Effects of Smoking Cigarettes Society has been faced with many social struggles since the beginning of time. Smoking cigarettes is just one of those many social challenges. Individuals who smoke cigarettes increase the risk of developing health issues. Advertising has decreased over the years but the investment is with those that started when advertising was a big deal. Finally, the chemicals put into cigarettes are designed to increase a person’s cravings for cigarettes making it harder toRead MoreEffects Of Cigarette Smoking Essay711 Words   |  3 PagesIs cigarette smoke affecting the environment? Do people have problems from the smokers? Does cigarette smoking affect the public places? A lot of questions come to mind about cigarette smoking because cigarette smoking is a serious issue which should be discussed. Anyone can easily think about the health issues from cigarette smoking. Everyone knows that cigarette smoking is bad, and smoking hurts the human body in different ways either smoker or non-s moker. A lot of researches and studies showedRead More The Effects of Smoking Cigarettes Essay1427 Words   |  6 PagesThe Effects of Smoking Introduction   Ã‚  Ã‚  Ã‚  Ã‚  Smoking cigarettes damage the body in a number of different ways. Over several years, the American Council on Science and Health and many others have documented the effects of smoking. Everyone knows that it is bad for you, but not many know how it affects the body. There are many myths about smoking, which mainly occur with all of the teens that are smoking. Most teens don’t know that the effects of smoking are mostly permanent. 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InRead MoreEffect of Cigarette Smoking Essay2834 Words   |  12 Pageswith few grammatical and spelling errors, correctly referenced with Harvard reference style | | | | | | | General Comments 1st Marker Deborah Richardson 2nd Marker Introduction This presentation evaluates the impact of tobacco smoking in Nigeria with a proposed structured strategy based on theoretical approaches and public Health models to tackle this complex Health problem in a bid to improve and protect Health. Until recently, non communicable diseases still rank highestRead MoreCause and Effect on Smoking Cigarettes Essay884 Words   |  4 PagesSmoking is Unhealthy for Everyone Smoking cigarettes is hazardous to the body for many reasons, and it also affects not only human beings but our environment. Smoking cigarettes can be harmful to both the environment and humans because of the many chemicals and substances that produce this hazardous product. Smoking cigarettes reduces your ability to do things that require endurance, such as sports, and exercise. The tar in the cigarettes covers up alveoli, which help you breathe, which makesRead MoreThe Effects Of Cigarette Smoking On The Body And Others1320 Words   |  6 PagesIntroduction Cigarette smoking is one of the most common known causes of diseases. It has a negative effect on the body and others who are around the person smoking, but being able to quit can positively change a person’s health. Nicotine is one of the biggest component in a cigarette, it stimulates the central nervous system which then gives the smoker a pleasurable feeling. The cigarette’s stimulants make smoking very addictive, which causes smoking cessation challenging for a person. There areRead MoreSmoking Life Away: The Harmful Effects of Smoking Cigarettes1403 Words   |  6 PagesSmoking Life Away Smoke travels far. After the smoke is released, it diffuses and travels in the atmosphere reaching just about anything at a reasonable distance. When one smoker puffs out, it affects that person, somebody across from that person, and the clean air around that person. Ever wonder why warnings and disclaimers are always present with anything that concerns smoking? This is because it is dangerous, and it is harmful , and it should warn you about the lasting impact it leaves you

Macbeth Critique - Free Essay Example

Sample details Pages: 2 Words: 477 Downloads: 9 Date added: 2019/02/20 Category Literature Essay Level High school Tags: Macbeth Essay Did you like this example? The play I chose to write my critique about is none other than Shakespeare’s shortest and most intense drama known as â€Å"Macbeth†. I personally never seen the play Macbeth but heard a lot about it throughout my high school. Shakespeare is a great playwright known for writing the very famous Romeo and Juliet and also for Macbeth. Don’t waste time! Our writers will create an original "Macbeth Critique" essay for you Create order Since I knew how great of a play Romeo and Juliet was, I knew Macbeth was going to be right up there with it. I watched Macbeth on youtube and what a play it was. I actually enjoyed it and that surprised me. It was a very well written play where a once loyal soldier gets a message from some witches that he would be the King of Scotland one day and would rule Scotland. Him and his impatient wife could not wait for that and took matter into their own hands and killed their king and took over and blamed the killing on some guards. When Macbeth seen that what the witch said came true, he went back to them for more information and was told that he should look out for an enemy â€Å"not born of woman† and he believed that was nonesene. Until he was sneak attacked by Malcolm and his army and when he was about to get murdered he was told by Malcolm that Malcolm was born by c-section and that he was not precisely speaking â€Å"born of woman†. So it was a very intense play for sure. The play about Macbeth that I had watch was a more modernized one it had some very createful theatrical elements. First off since the play had witches in them, the director had to come up with the way to make the witches disappear from time to time. So the director had to have a gauze curtain that was transparent. And for sound design, there was voice overs used for the witches so that it could look like they are actually talking. And the lightning was designed really well, where the goal was to inject a natural light setting. Lightning poles were set to create visual effects for the audience. As for costumes go, most of the characters at the start were wearing informs since they were in a war. The King of Scotland was wearing his silky robe which assures of how wealthy he is. Macbeth costumes changed since he went from a soldier to a self appointed King. But mostly costumes were like they were from the old medieval days. In conclusion Macbeth was a very well written play that had everything. And since I watched a modernized version, the director did very well with the theatrical elements to make it very entertaining for the audience to watch. It was a great action play that I would love to watch in a real live play.

Albert Bandura’s Social Cognitive Theory Free Essays

Albert Bandura’s Social Cognitive theory is highly important in understanding the processes and elements that influence human learning. One perspective of Bandura’s theory is the innate capacity of human beings to be agents of change and human processes. With this in mind, Bandura presented some human internal and external factors that influence the process of being an agent of change. We will write a custom essay sample on Albert Bandura’s Social Cognitive Theory or any similar topic only for you Order Now Social Cognitive theory, under the agentic perspective, relies on human intentions as a means to establish one’s connection to social structures based on three modes of agency: direct personal agency, proxy agency, and collective agency. These three modes of agency acknowledge the role of interdependence on how human beings will be able to manage human learning and processes that constitute life. Human agency necessitates the willingness and intentions of human beings to accomplish things through highly motivated thinking and actions. The results of an individuals’ thinking and actions under the perspective of human agency will assist individuals to undergo self-development and reconstruction in order for them to adapt to various life concerns. According to Bandura, human agency constitutes various core features: intentionality, forethought, self-reactiveness, and self-reflectiveness. Intentionality requires the willingness of human beings to do something in order to achieve desired results. Social functions give birth to desirable, mutual, and advantageous relationships if individuals are willing enough to become part of it. Collaborative activities, for instance, work out well if individuals take into account the desirable outcomes that might come out of it. Forethought complements intentionality, as it is concerned with looking and planning ahead. Bandura suggested that if forethoughts are motivating and desirable enough for individuals, then it will wield the intention of doing things that will eventually lead to its realization. For instance, an individual works with another for a cause but perceives that the relationship will be hostile and unproductive. His non-motivating view will not contribute to intentionality to invest time and effort to nurture the relationship. To continue, self-reactiveness talks about being able to motivate, but at the same time regulate oneself in terms of thinking and taking action. On the other hand, self-reflectiveness is established on the concept of introspection where one is able to evaluate actions and behaviors and determine how to fortify or change them. Aside from the core features of human agency, the three modes of agency influence the process of social cognition. Direct personal agency looks into the unswerving involvement of the individual to arrive at desired results. Intentionality, forethought, and self-reactiveness come into play to motivate individuals to influence the social structure. However, when individuals are unable to control it, they rely on proxy agency. The proxy agency constitutes other individuals or means to achieve the desired result, as the individual’s inability to influence the birth of the outcome is unperceived. Moreover, when direct personal agency and proxy agency do not seem to accomplish desired results within social structures, the collective agency gives off its value. The collective agency looks into the combined efforts to achieve goals and objectives. The collective agency relies on group functioning to harbor desired results. The nature of social structures is highly dependent on how individuals are able to perceive and establish it. At some points, social structures are reliant on the intentions, perceptions, and motivations of individuals to commit to actions and behaviors that will influence how these social structures will be shaped. Aside from the internal influences that might bear weight on the nature of social structures, modes of agencies will also affect how the process will be accomplished. Establishing social structures, under the three modes of agency, will depend on the direct influence of an individual, the dominance of other individuals and means to accomplish results, and the efficiency of group functioning to realize social structural goals and objectives. How to cite Albert Bandura’s Social Cognitive Theory, Papers

Organisation Behaviour Culture and Leadership

Question: Describe about the Organisation Behaviour for Culture and Leadership. Answer: Introduction Organizational behaviour is one of the significant aspects that influence the business performance. Organizations are nothing but social systems. It is necessary for an individuals to understand how the organizations run the operations if they wish to work in them or manage them. The thesis of organization behaviour seems to be interesting as well as challenging as well. It is associated with the individuals, group of individuals working together in teams. The research of organizational behaviour relates to the expected behaviour of an employee or individual in the organization. In this context, Chhokar, Brodbeck and House (2013) commented that organizational behaviour is considered as the systematic study of human behaviour, attitude and performance within an organizational setting. The report considers the case study of XYZ Consultants to understand how changes in the organizational behaviour could influence organizational as well as employee performance. Background There have been some factors such as employee motivation, leadership and impact of personality could influence the organizational behaviour. As commented by Antonakis (2013), the individuals are not supposed to behave in the same manner in a particular work situation. It is the predictability of a leader or the manager about the expected behaviour of an individual. It is evident that the human factor is contributory to the productivity; therefore, great importance of human behaviour and the organizational behaviour needs to be attached to the report. Aim The aim of the report is apply variety of approaches to organizational behaviour and improve the human relationship within the firm. The report also focuses on exploring the relationship among different elements of organizational behaviour and its effectiveness. Scope The scope of report is under: Influence of performance or the personality Employee motivation Leadership Engagement theory Applying the engagement theory to identify motivational factors linking with the case study Kahns need satisfying approach Employee engagement is one of the significant fields in an organization that could largely influence the performance of the employees and the organization as well. In this context, Marion and Gonzales (2013) commented that the simultaneous employment as well as the expression of an individuals preferred self in a work behaviour, which promotes relation to work and to others is the known as the positive employee engagement. In this context, Greenberg and Colquitt (2013) mentioned that the employees should be engaged on a physical, emotional as well as the cognitive levels. However, these levels are meaningfully affected by three psychological domains including the meaningfulness, availability and safety. Hence, the meaningfulness is defined as the positive sense of return on investment of self in role of performance. Kahn explains psychological meaningfulness as a feeling the individual experience into work performance. As opined by Parris and Peachey (2013), the employee observe mean ingfulness, when they feel safe, useful, and valuable as well as not taken for granted. In the case study, it was studied that when Tim first started the operation he implemented an open management style, where the employees are encouraged to discuss any issues with him. In addition, the working space of the consultants were situated on the same floor. Moreover, Tim and training consultants would share a common dining area and washroom facilities. This helps to form an informal interaction between Tim and the other consultants. Most importantly, the training consultants were greatly involved in all aspects of the business. The family as well as the personal commitments of the employees were highly respected and considered before any work schedule was finalised. This shows the sense of meaningfulness, which positively influence the performance of the employees Identifying the changes reviewing the leadership style and the culture After taking over the operation, Fiona brought some changes in the organizational structure as well as the culture, which negatively influence the performance of the employees and organizational productivity decreases. Hence, Fiona follows a different leadership style unlike her father Tim. Fiona follows an autocratic leadership style, where she used to have control over all decisions and little input from the HODs. Hence, the HoD of the consultants would take the decisions employees are not involved in making the major decision of the business. However, autocratic leadership may not be effective for such small and medium enterprise where employee opinions are least heard. However, Gillet et al. (2013) argued that when decisions required to be made quickly without consulting with large group, autocratic style is effective. Organizational Justice and equity theory of motivation and discussing these two terms Equity theory-The equity theory developed by Adam includes the subtle and the variable factors that influence individuals assessment as well as the perception of the relationship with their work. Thus, while developing the organizational productivity along with employee performance, it is necessary to focus on the principles of equity theory. It helps to increase employees job satisfaction and encouragement level. While applying the theory, it is significant to focus on the balance or the imbalance that presently exists between the input as well as the output. The inputs may include effort, hard work, commitment, loyalty, skills, ability and other skills. On the contrary, other skills may include recognition, sense of achievement, reputation and responsibility, value, respect and other elements. The organizational scenario of XYZ Consultants given in the case study, indicates that Tim, to gain the output from the employees he implemented an open management style where employee opinions and values were considered. Hence, the output received from the employer in the form of organizational culture, where the employees are seen to be participating in determining their work schedules and they would consult before the work is distributed. Moreover, the personal and family commitments were valued and organization provides employee appraisal benefits as the recognition to the employees. Organizational justice- Organizational justice is referred to the employee perception of fairness in the work environment, where the perception of the employees are divided into four different categories including distributive, procedural, informational and interactional (Myhill and Bradford 2013). The distributive justice revolves around employees concern of the effective outcome they receive (Bosà ¢Ã¢â€š ¬Ã‚ Nehles, Van Riemsdijk and Kees Looise 2013). The case study indicate that Tim maintains an effective organization culture, where employee benefits are highly considered based on which employees in return give the input. However, Fiona taking over the business, the employee benefits such as employee appraisal systems were taken off. Hence, the employees may perceive this culture as unfair judgement. On the contrary, procedural justice revolves around the fact how employees perceive fairness of the business process based on which the outcome is determined (Barrick, Mount, and L i 2013). Likewise, the interactional justice includes the fact, where the explanation or discussion are effectively communicated. For example, in XYZ consultant, Tim motivates open communication and employees could discuss anything with him. Recommending the changes to increase motivation of the employees and enhance their performance In order to increase organizational performance and employee job satisfaction, the XYZ consultant could change the leadership style and organizational culture. The organization could implement democratic leadership style in which the employees or the group of employees take more participative role in all business process including the decision making process. By applying this model, the organization could identify the potential issues of the employees that negatively affect their performance. The employees could raise the issues as democratic leadership style includes an open communication approach, in which any employee could discuss the personal issue with the leader. However, the democratic leadership could lead to communication failure and unaccomplished projects (Marion and Gonzales 2013). Conclusion On the completion of the report, it can be added that organizational culture or the behaviour play a crucial role in developing the performance of the organization and the employees. However, the discussion on equity theory indicates that inequitable comparison could result in a state of confusion and tension, which may encourage employees to restore equity. This could increase or decrease work effort and employee turnover. Reference list: Chhokar, J.S., Brodbeck, F.C. and House, R.J. eds., 2013. Culture and leadership across the world: The GLOBE book of in-depth studies of 25 societies. Routledge. Antonakis, J., 2002. House (2013), The Full-Range Leadership Theory: The Way Forward. Transformational and Charismatic Leadership: The Road Ahead 10th Anniversary Edition (Monographs in Leadership and Management, Volume 5) Emerald Group Publishing Limited, 5, pp.3-33. Marion, R. and Gonzales, L.D., 2013. Leadership in education: Organizational theory for the practitioner. Waveland Press. Parris, D.L. and Peachey, J.W., 2013. A systematic literature review of servant leadership theory in organizational contexts. Journal of business ethics, 113(3), pp.377-393. Greenberg, J. and Colquitt, J.A. eds., 2013. Handbook of organizational justice. Psychology Press. Gillet, N., Fouquereau, E., Bonnaud-Antignac, A., Mokounkolo, R. and Colombat, P., 2013. The mediating role of organizational justice in the relationship between transformational leadership and nurses quality of work life: A cross-sectional questionnaire survey. International journal of nursing studies, 50(10), pp.1359-1367. Myhill, A. and Bradford, B., 2013. Overcoming cop culture? Organizational justice and police officers' attitudes toward the public. Policing: An International Journal of Police Strategies Management, 36(2), pp.338-356. Barrick, M.R., Mount, M.K. and Li, N., 2013. The theory of purposeful work behavior: The role of personality, higher-order goals, and job characteristics. Academy of Management Review, 38(1), pp.132-153. Bosà ¢Ã¢â€š ¬Ã‚ Nehles, A.C., Van Riemsdijk, M.J. and Kees Looise, J., 2013. Employee perceptions of line management performance: applying the AMO theory to explain the effectiveness of line managers' HRM implementation. Human resource management, 52(6), pp.861-877. Marion, R. and Gonzales, L.D., 2013. Leadership in education: Organizational theory for the practitioner. Waveland Press.

Brave New World Review Essay Example

Brave New World Review Paper Essay on Brave New World Sometimes genre clichà ©s are put whether the author, a journalist is not true. Or rather controversial. When you read Brave New World there is such thoughts. For it can hardly be called the ideal world, which describes Huxley dystopia. What kind of dystopia people live, have fun, bad emotions hammered absolutely legal drugs, each on its own, the best place for him, and only marriage manufacture can cause the existence of poor people and even then, even accidents can choose between civilization and savagery and the islands, and even millitsionery no brute force against violators of the order do not show small and rare disorders predovraschayut shot in the arm in the air and music The book is almost no tragic moments, those who send. vlyayut to hard labor too happy, because in the book makes it clear that the islands, where hard labor is there form a society disagree with the existing civilization with people who chose their own happiness and live quite a comfortable life. Tragedy looked through except that one of the main character, who was unable to adapt to civilization, morality has not accepted the ideals that civilization offers him and remained faithful to Shakespeares romantic and Aboriginal manners. Perhaps it is for us, the inhabitants of the 21st century, the book does not seem very shocking and frightening us only a few moments (rigid division into classes, a ban on family and literature, selection of British citizens, etc.), it is possible to Huxleys 1932m, the world of pleasure seemed absurd and inadequate and, possible kN Yoke for us to serve as a reproach that we have betrayed the ideals and began to live like fools. But that is that is for us in 1984, or 431 Fahrenheit seem much more tragic and more rigid than the Brave New World. Here. We will write a custom essay sample on Brave New World Review specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Brave New World Review specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Brave New World Review specifically for you FOR ONLY $16.38 $13.9/page Hire Writer

Carl Rogers was born January 8, 1902 in Oak Essay Example

Carl Rogers was born January 8, 1902 in Oak Essay Example Carl Rogers was born January 8, 1902 in Oak Essay Carl Rogers was born January 8, 1902 in Oak Essay Rogers theorized that there were three egos in us: the self-concept, the ideal ego, and the existent ego. The self-concept is the manner a individual sees him or herself ; the ideal ego is who one would wish to be ; the existent ego is who one really is ; and congruity is the sum of understanding between the three ( Bruno, 1977 ) . The more congruity, that is, the greater a person’s thought of who they are in mention to what they want to be, the more self-accepting they are, and therefore healthier. The 4th phase ( unconditioned positive respect ) , merely means that the healer accepts and values the client regardless of any issues they may hold, leting the client to research his or her ain individual without judgement ( Palmer, 2000 ) . This ambiance of psychological safety within the guidance session could merely come about through unconditioned positive respect. Rogers believed that low dignity ( or low congruity ) was the consequence of the client holding been judged in the yesteryear, either by parents, instructors or other authorization figures, who acted as if the kid had no intrinsic value as a individual unless he or she behaved the manner they wanted him or her to ( therefore exhibiting conditional respect ) ( Rogers, 1961, 283 ) . Unconditional positive respect is an counterpoison to the client’s earlier experiences. The 5th phase ( empathy, or empathic apprehension ) entails the healer seeing the client’s universe as if it were their ain. Two processes come into drama here: contemplation and elucidation. Reflection occurs when the healer repeats fragments of what the client has said with small alteration, conveying to the client a nonjudgmental apprehension of his/her statements ; elucidation occurs when the healer abstracts the nucleus or the kernel of a set of comments by the client ( Rogers, 1951 ) . The latter technique non merely acknowledges that the healer is listening, but provides the client with an chance to analyze his or her ain ideas and feelings as they are repeated back to them. In other systems of therapy, empathy with the client may be considered a preliminary measure frontward, but in person-centered therapy, it really makes up a major part of the work itself ( Bozarth, 1998 ) . The 6th and last status is a combination of four ( unconditioned positive respect ) and five ( empathy ) . Rogers’ belief is that the incarnation of this combination by the healer, every bit good as the client’s perceptual experience of such, will engender the actualizing inclination ; i.e. , â€Å"the inclination of the being to turn in a positive and constructive way, and for the individual to go all of his/her potentialities† ( Bozarth, 1998 ) . This ideal human status is embodied in the â€Å"fully functioning person† who is â€Å"open to see, able to populate existentially, is swearing in his/her ain being, expresses feelings freely, acts independently, is originative and lives a richer life† ( Wyatt, 2001 ) . It is besides of import to observe that this life in inquiry is a procedure, non a province of being, and a way, non a finish ( Wyatt, 2001 ) . The fully-functioning individual, as defined by Rogers, involves the undermentioned qualities: 1. Openness to Experience. This is the antonym of defensiveness, intending an accurate perceptual experience of one’s experiences in the universe, and the ability to accept world. Feelingss are of import here because they convey organismal valuing. If one can non be unfastened to one’s feelings, one can non be unfastened to realization. 2. Experiential Life. This is populating in the present minute, and non in the yesteryear or the hereafter. This doesn’t mean that one shouldn’t remember and learn from the past, or that one shouldn’t program or believe about the hereafter. These things merely necessitate to be understood for what they are: memories and ends, which are being experienced in the present. 3. Organismal Trusting. This is leting ourselves to be guided by the organismal valuing procedure, that is, making what experience right and what comes of course. This entails swearing one’s existent ego, which can merely be assessed if one is in contact with the actualizing inclination. 4. Experiential Freedom. This is the thought that it is irrelevant if people have free will or non: people really much feel that they do, and experience free when picks are made available to them. The fully-functioning individual acknowledges their freedom, and takes duty for their picks. 5. Creativity. This is the impression that if one feels free and responsible, one will move consequently, and take part in the universe. A fully-functioning individual, in touch with realization, will experience obliged to lend to the realization of others. This can happen via parts to the humanistic disciplines and scientific disciplines or to society in general ; through parental love ; or merely by making good at work ( all from Boeree, 1998 ) . The chief jobs with Rogers’ theory have to make with the deficiency of preciseness and specificity in respects to some of the constructs and footings. Krebs and Blackman rate the logical consistence as â€Å"fair, † and claim that some connexions are non truly clear, and that it does non decently or to the full address phases of development ( Maddi, 1996 ) . Rogers has besides been criticized for his open attending to witting experience, and deficiency of focal point to the unconscious ( Nietzel, Benstein, Milich, 1994 ) . Others have criticized the theory for being elitist, specifically in footings of fully-functioning persons and human potency. Rogers’ standards for such merely doesn’t apply to some, specifically those who have limited potencies in the first topographic point, and are missing in the capacity for creativeness and free look ( Pescitelli, 1996 ) . The fact is, the theory can merely be applied to those parts of the population whose rational and cultural backgrounds are compatible with the therapy, and the overall constructs are merely non comprehensive plenty to use to all persons ( Nietzel et. Al, 1994 ) . In add-on, some human conditions, such as mental illness, do non do much sense harmonizing to Rogers’ theory. The sociopath seemingly feels no guilt, uncomfortableness or compunction for his or her actions. There is no anxiousness, and so incongruence will non be present ( Pescitelli, 1996 ) . Take even further, how does this use to the belief that fully-functioning individual should make what comes of course to them? Should a sadist be allowed to ache others, or a masochist themselves? Should an alcoholic drink to their fill, or a depressive putting to death themselves? These unfavorable judgments, every bit good as others, have neer truly been resolved, and are partly responsible for Rogerian and person-centered therapy in general being relegated non to the borders needfully, but surely to a minor function in today’s psychotherapeutic clime. However, the chief ground for this slump merely has to make with the altering face of psychological science. Research over the last two decennaries has been specificity-based specifying specific interventions for specific psychological jobs – which goes against much of what Rogers believed. But Roger’s parts can non be undervalued. Some of his nucleus constructs – viz. empathy – have found their manner into infinite countries of pattern, and over the last 10 old ages at that place has been renewed involvement in person-centred therapy, peculiarly in Europe. There has besides been a revival in research by the likes of Tausch, Greenberg, Lietaer, McLeod, Prouty, Warner and Mearns. Rogers himself, who died in 1986 and spent his last decennary using his theories to countries of societal struggle in topographic points such as Ireland, South Africa and Russia, would no uncertainty be pleased. Bibliography Blake, T.Digesting Issues in Psychology. San Diego: Greenhaven Press, Inc. , 1995. Boeree, C. â€Å"Carl Rogers.† Shippensburg University, Department of Psychology, 1998. hypertext transfer protocol: //www.ship.edu/~cgboeree/rogers.html Bozarth, J.D.The Person-Centered Approach: A Revolutionary Paradigm. Ross-on-Wye: PCCS Books, 1998. Bruno, Frank J. â€Å"Client-Centered Guidance: Becoming a Person.† InHuman Adjustment and Personal Growth: Seven Nerve pathwaies, John Wiley A ; Sons, 1977. Hall, Kathy. â€Å"Carl Rogers.† Muskingum College, Department of Psychology, 1997. hypertext transfer protocol: //www.muskingum.edu/~psych/psycweb/history/rogers.htm Hart, J.T. and Tomlinson, T.M.New Directions in Client-Centered Therapy. Boston: Houghton Mifflin, 1970. Maddi, S.R. Personality theories: A comparative analysis ( 6th ed. ) . Toronto: Brooks/Cole Publishing Co. , 1996. McLeod, Saul. â€Å"Rogers’ Humanist Person-Centered Approach to Counselling.† Simply Psychology, 2006. Nietzel, B.M. , Bernstein, D.A. , Milich, R. Introduction to Clinical Psychology ( 4th ed. ) . N.J. : Prentice Hall Inc. , 1994. Palmer, S.Introduction to Counselling and Psychotherapy: the Essential Guide. London: Sage Publications ; 2000. Pescitelli, Dagmar. â€Å"An Analysis of Carl Rogers Theory of Personality.† Personality and Consciousness, 1996. hypertext transfer protocol: //pandc.ca/ ? cat=carl_rogers A ; page=rogerian_theory Rogers, Carl. Carl Rogers on Personal Power. New York: Delacorte Press, 1977. Rogers, Carl.Client-Centered Therapy. Boston: Houghton-Mifflin, 1951. Rogers, Carl. â€Å"A Client-Centered/Person-Centered Approach to Therapy.† In Kirschenbaum, H. and Henderson, V. ( Eds. )The Carl Rogers Reader. Boston: Houghton Mifflin Company, 1986. Rogers, Carl and Dymond, Rosalind.Psychotherapy and Personality Change. Chicago: University of Chicago Press, 1954. Rogers, Carl.A Theory of Therapy, Personality and Interpersonal Psychotherapy. New York: McGraw Hill, 1959. Watson, N. ( 1984 ) . â€Å"The Empirical Status of Rogers’ Hypothesis of the Necessary and Sufficient Conditions for Effective Psychotherapy.† In R. F. Levant and J. M. Shlien ( Eds. )Client-Centered Therapy and the Person-Centered Approach: New waies in Theory, Research, and Practice. New York: Praeger, 1984. Wyatt, Gill.Rogers’ Curative Conditionss:Development, Theory and Practice. Ross-on-Wye: PCCS Books, 2001.

Television Audiences Essay Example | Topics and Well Written Essays - 1750 words

Television Audiences - Essay Example Since their time, the growth of the media has overwhelmed the world, the influences of film now specters of life creating needs within the public that are not truly relevant to the existence of life. Moreover, television has deteriorated in such a way that the boundaries between reality and fantasy are crossed injecting viewers with the belief that what they see is not a reflection through a medium of art, but the viewing of reality, the open door through which other lives can be lived vicariously. Reality television, a deception of the television media on the public, has now accomplished the fears that most plagued Adorno and his contemporaries - culture is fully infected with capitalism and the commoditized ideologies about life is not fully material. In a letter to Walter Benjamin on 3 March 1936, Theodor Adorno stated that both high art and the industrially produced consumer art are infused and burdened with the stigma of capitalism and as well are reflective of change. Adorno st ated â€Å"Both are torn halves of an integral freedom, to which, however, they do not add up† (Adorno and Bernstein 2). ... The goal of human philosophical framework has traditionally been for humanity to reach a state of enlightenment, free of the untruths which burden mankind from reaching a state of mastery over the world. Through disenchantment of the universe, mankind asserts authority and utilizes knowledge over myth as a means to navigate life. However, according to Horkheimer, Adorno, and Noerr, enlightenment has been a calamity. In the search to be freed from enchantment, man has become apathetic towards life. Bacon, who put forth the concepts of experimental philosophy, saw the search for knowledge as an active element towards the search for mastery. In conquering knowledge of the natural world, human beings are looking for a way to master nature and to master other human beings The violence of shattering myths has been caused by thought that is powerful enough to break apart cultures and to destroy belief systems.(2). What is left after the disenchantment of the universe is the master on his th rone, bored and waiting for something to make his blood boil with excitement once again. Gratification through consumerism has replaced the mythologies that once drove humans to seek answers. The culture industry creates false needs, replacing the true needs of the human spirit. Bougeois cultural production obliterates the possibility of art in either popular or autonomous creation (Thomson 79). The human mind has become so inundated with exterior stimulation that most people have become complacent, the space in between reality from which innovation and creativity emanates filled up with the insertions of the commodity fetishism from which the value of human interaction becomes seated within the

Database Management of Northampton Business School Essay

Database Management of Northampton Business School - Essay Example From the report it is clear that  the organizations have realized that the key to an efficient running of a business operation or any management process is efficient access and storage of information. The electronic Database management system was designed to fulfil two primary needs, storage and access of data in a time efficient manner. The traditional database management was cumbersome and was not centralized.This discussion highlights that  information was limited within departmental boundaries of the organization. It was difficult for one department to access data of another department. Now with the development of computerized databases, data entry and data access, both are performed in a centralized manner.  The data can now be stored in a centralized server and can be accessed by all the departments. As a result, access to information has become faster which gives employees more time to invest in other endeavours. Thus, it can be stated that database management system has increased the productivity of an organization. Incorporation of database management into an organization is a perfect example of restructuring a management with the help of technology.  The database is to be used to monitor students’ activity, their attendance, individual grades, enrolled courses, performance rating and behavioural conduct. The entity relationship structure will further describe the database and how it is linked to the entire organization of a centralized operation.

Business Plan to launch VALTEC AUTOMATION in India

Business Plan to launch VALTEC AUTOMATION in India Introduction The main objective of this report is to propose a Business Plan to distribute and offer Automation Solutions for various kinds of Valves in Indian Market. The main motive behind pitching into this market is to tap the unending need for valves in various process industries, steel, chemical Oil and Gas industries. The report below has been sculpted out by considering the market conditions, intrinsic and extrinsic factors, environmental conditions and also the various business parameters. Based on the above and along with that basing my B.E. in Electronics Instrumentation Engineering and three years of experience in a similar industry, a clear cut strategy has been jotted down to plan, organize, launch, monitor and control the business of Valtec-Automation in Indian market. Insight into Valves Valves form a very integral component in piping systems. The primary method of regulating and controlling pressure, direction and flow of fluids is accomplished with respective control valves.ÂÂ  Depending on the scenario, a valve may be operated continuously e.g. control valves, or very rarely e.g. Safety Valves, or intermittently e.g. isolation valves. A valve can be very simple, low cost item or it may be very much complicated, costly item.ÂÂ  In piping design the valves probably require more engineering effort than any other piping component The forecasts convey that the demand for industrial valves globally would increase annually by 4.4 percent through 2011, driven by an encouraging indicator of growth in developing nations and a drift towards much more expensive automated valves and actuators in developed countries. India is one among the nations which would experience the fastest market gains. Market Analysis Target Market The Indian market offers tremendous opportunities to foreign investors with one billion populations in hand. The investors could view massive growth and expansion here. Indian economy is growing at a faster rate compared to other nations. the major sectors like energy, environment, infrastructure, transportation with their increasing demand forces foreign investors to enter Indian market. India GDP has registered 6.7% growth in the period 2008-09 but it has the capacity to sustain the growth rate of 8 to 10% in the nearing years. The current growth rate is apt for the investors. Valve Market in India The valve industry is improving day by day. Manufacturers are using new technologies such as latest testing and manufacturing equipment. So demand for valves is seen in almost all areas, especially in core sectors of metal and mining, oil and gas, pharmaceuticals, drugs, food and beverages etc for de-bottlenecking , expansion of capacities and maintenance purposes. By using these technologies there is awesome improvement in the finishing of the valves and they are of good accuracy. the valves distributed by Valtec has smart positioners as control system. Moreover, it is made of low noise and low emission exotic materials. The valve market is large enough to offer a wide variety of opportunities to all manufacturers irrespective of the kind of operations. The market, by and large, is shared by different manufacturers based on brand name, technology, manufacturing capacities and price competitiveness. Today India is a large producer of valves and it also plays a role in producing top class products of the world. The quality of valves produced in India is used by domestic users based on the service and application. However the large organisations present in key sectors opt for only best brands after a scrutiny of offers based on the application. The country also has small manufacturers who have their own niche markets. The growth in the valve industry is expected to continue at 7-8 per cent per annum. Due to India becoming competitive the growth in exports is expected to be 10-12 per cent per annum. Grabbing all these advantages of this market, Valtec would be pitching in to the valve market of India alo ng with Valve Automation solutions. This is observed to be the right time to sweep away a large portion of this market segment. VALVE EXPORTS OF INDIA Source : Exim Bank MARKET SHARE OF DIFFERENT TYPES OF VALVES (Globally) Source: Exim Bank Benefits of establishing in Indian market For companies established in special economic zone several tax exemptions are made available IT companies have tax incentives Many countries are in double taxation treaties with India; A private company in India can be made with a minimum capital of INR 100,000; Skilled employees are available at nominal rate. Obstacles in Indian Market Rigid and complex social framework Indian Bureaucracy Infrastructure issues India is a nation with varied cultures and hence major changes in social structure are tedious to implement. However, the outlook is slowly changing and government is trying their level best to make effective changes. More Efforts are made to cut down on the red-tape. Poor road conditions and shortage of power supply are some of the infrastructural problems in India that needs to be resolved as quickly as possible. However, useful measures are adopted by the government in these areas as well to attract foreign investors to the country. Eight highways projects has been finalised that will need an investment of Rs 10k crore. Hence, with the steps taken up to improve the situations, entry into the Indian market will no longer be a tedious process. Business Analysis Type of Business entities in India Private Limited Company Public Limited Company Unlimited Company Limited Liability Partnership (LLP) Partnership Sole Proprietorship Liaison Office/Representative Office Project Office Branch Office Joint Venture Company Private Limited Company Limitations of a private company The shareholders have only limited rights to transfer shares The maximum possible number of share holders is fifty The public is refrained from buying the shares. Public Limited Company Public company cannot be called a private company. The public company has its own limitations: The minimum number of share holders should be at least seven. A public company is not permitted to start business once the certificate of incorporation is approved. In order to start business as a corporation, trading certificate is a must. The company must file a statement in lieu of a prospectus before it can start transacting business. It should have minimum of at least three directors. Statutory meetings should be held and the management should be appointed based on approval from government. Liaison Office/Representative Office A Liaison Office needs approval from the government of India. It plays an important role in collection of information, promotion of imports and exports and facilitate financial and technical collaborations.ÂÂ   Project Office Foreign companies can establish a temporary site or project offices to execute specific projects and activities related to it in India. Branch Office Foreign companies who have involved themselves in activities related to manufacturing and trading goods abroad are allowed to open a branch office in India for many purposes such as import and export of goods, rendering consultancy services, to perform research work etc Limited Liability Partnership (LLP) LLP is another corporate business element which provides the advantages of limited liability of a company but allows its members to organise their internal management as is the case of a partnership firm on the basis of a mutually-arrived agreement. Valtec As Sole Proprietorship The sole proprietorship is the oldest, simplest, and very common form of business entity. It implies that the business is fully owned by a single person. The owner and the business is considered as a single entity for all liabilities, taxation and legal liability. Taxation happens at individual level for business earnings and there is no means of escaping. Thus, legal claimants are eligible for personal property of the proprietor and not simply the assets used in the business. Advantages of a Sole Proprietorship: Simple and low cost No filing or legal charter with the Government is required. Owner enjoys fullest control on decision making. Income goes directly into the pocket of the owner. Business profits are not taxed. Owner enjoys the privilege of dissolving the business at his/her discretion. Disadvantages of the Sole Proprietorship: The total capital available is limited which in turn limits the size of the business. Product liability lawsuit by a customer is not applicable against business Change in legal form of business is necessary in case of sharing of benefits of ownership other than profit Benefits of employees is not deducted or partly deducted from taxable income. the assets of the business go to his or her estate upon loss of life Regulations: Registration is not required for sole proprietorship. Just an account in bank should be opened with the name and style that the owner wishes to work. VAT or Service tax registration needs to be applied as Chennai has its state VAT and service tax registration regulations. The PAN of the owner will be the firms PAN and the income tax returns will be filed in the personal name. Typical Procedure to Establish Business in India Establishing a business in India requires certain period of time. This is because besides incorporation there are certain other formalities in establishing a business in India. (Source: Types of Business Entities in India, http://madaan.com/incorporate.htm ) Business regulators Business Entry Factors There are many foreign companies who keep a watch on various opportunities in India. To enter the Indian market and to achieve something big they need to be careful regarding certain points. These include: Finding good partners who knows the in and out of local market as well with the procedural issues Smart planning Identifying the target market Promotion of products and services Contacting the appropriate agents and distributors In addition to these, the foreign investors need to explore different market options available in India and frame a joint venture with an India-based company. It also includes establishment of a branch office. Actual Plan Vision Mission Statement: To evolve as a successful market leader in providing the cutting edge fluid flow control and automation solutions and maximize the growth and revenue in all possible ways. Agenda: The new born Valtec Automation India Private Limited will hit the market by procuring different type of valves from a specific list of valve manufacturers like RFLExports, Peco Valves, Tyco, etc .., special actuators from Bettis and several automation equipments from local market on needs basis. Depending upon the customer and process requirements, a clear cut valve automation solution will be engineered by implementing the above mentioned components. Apart from these activities, Installation commissioning of valves and accessories and maintenance service jobs would also be rendered. The target market would initially be Southern region of India and venturing into various process industries like steel, paper pulp, sugar, cement, chemical, waste water treatment plants, petroleum refineries and others. Valtec would be strategically Head Quartered in Chennai Tamil Nadu, which would be a very apt place for carrying out business as it is very well equipped with a fantastic port, air freight, road ways and railways network. Slowly our footprints would be made in other parts of India as well. Long Term Plans The material cost has a direct relation with respect to the cost of the valves. If the cost of any input increases then the cost of the valve also automatically increases. Almost 60% of total cost of the valve depends on the material price. India has adequate foundries and the closure of foundries in west resulted in export demand. So Indian foundries are adding more capacity. This paves a clear path for Valtec to venture into foreign markets. Valtec An Organization: Principal Management Carry a solid expertise, skills and training in Designing and Automation of Valve based solutions. Possess a broad spectrum of know-how about the global valvse automation market. Leadership Possess substantial experience in key role such as managerial and Decision Making, Strategic Planning, Financial Planning, Controlling and other managerial roles. Manpower To start with, we would be operating with 10 staffs on board and later to triple the strength by the commencement of the next financial year. Facilities Infrastructure All necessary tools and equipments that are required of carrying out this business would be brought in. Inventory Just in time principle would be adopted. SWOT Analysis Competitor Analysis With the development of petrochemical and chemical industries, the Valve Market in India is also experiencing a tremendous growth. Restructuring of power plants are under process in order to improve the efficiency in saving energy. Future investments in nuclear power generation are likely to generate substantial revenues for the total industrial valves and actuators market, creating numerous growth opportunities for market participants. With around thousands of players, the competition in Industrial valve automation sector is very high. Lot of small domestic firms serves the niche market by manufacturing labour-intensive valves with fewer technicalities. These companies gain edge over others with its lower pricing. On the contrary, special valves and sophisticated actuators are being produced by many MNCs that generate majority of the revenue in market as they cater the high-end market. To have a good presence, participants in the industry are likely to go for acquisitions and mergers. Steps to gain competitive advantage: As Indian Market is full of many players in Valves and Valve Automation sector, a Understanding the increasing demand for robust valves that offer a great scope for automation and stable performance and catering these needs in a timely and technologically sound manner. Also, the solution provided should be the best value for the money. Investing time and money in research and development of new techniques in automation. Pitching well into application of intelligent valves which can perform data processing, networking with computer-based control systems that can aid in optimization of the valve system management, perform self diagnosis, combined with embedded system, fieldbus, and computer-based controls. Proper understanding of the customer base in the market and also a clear cut analysis of the demand in different kind of process industries is very much vital to provide the best solution and also to stand out in the race. By providing labour intensive valves with fewer technicalities, the niche market can be captured. Also, after market service plays a very crucial role in gaining a competitive advantage. Keeping abreast with the growing technology and constant innovation of the process. Resources, Infrastructure Manpower Manpower The workforce right from the bottom to the top in the hierarchical order will be absorbed from the Chennai market itself. Apart from the permanent payroll employees, separate team would be formed now and then on needs basis in order to carry out the on site activities like installation and commissioning activities. A first level technical team will comprise of 2 automation and design engineers with relevant work experience and skills. Under them a team of technicians, fitters and other skilled labour force to a maximum of 5 members would be recruited. Apart from these, a middle level management staff and a sales and marketing executive will also be recruited. Support staff like administration, accounts and human resource to be recruited on limited requirement. Sales and Finance department would initially come under the control of top management and in later expansion phases would be restructured. Raw Materials The raw materials will be procured depending on the project specification and design. And just in time procedure would be adopted for all the raw materials that are being procured. The basic myth behind this policy is that the requirement will be varying from client to client and project to project. Infrastructure A warehouse cum shop floor for carrying out the automation activities and to stock inventory will be rented. All instruments, tools and basic amenities for carrying out all technical and assembling activities will be procured and listed as fixed assets. Office premises are all rented out in Dubai. The business sponsors are generally involved in the infrastructure to utilize the local knowledge and influence. Financial Plan Financial Planning is a very crucial aspect that needs to be carried out well in advance. Its a process of meeting the goals via a proper management and control of the finance. The process of financial planning comprises few important steps which help taking a Big Picture look at the present position. These steps would help us figure out the current financial position, the cash flow or financial support required for a projected period of time and the position that needs to be achieved in a stipulated time period. Also, attention needs to be paid towards the Working Capital that is required for the day to day operations. List down your Goals List down Your Cash Flows and Cash Inflow Understand and figure out your Risk-appetite List down the financial goals. Make sure your Goals are realistic Make the Plan Review and Take advice Take Action and keep Reviewing The Launch Valtec Automation, the newly born company will is duly licensed and adhered to all sort of legal and business regulations of India. A deep, strong and rigid foundation gas been laid down in all possible spheres. All the basic business activities have been jotted down, an initial setup team has been made and the company is all set for kicking off.

How Fairuz can increase productivity without neglecting service quality

Introduction Service quality is defined as the gap that exists between customer expectations and their perception of the service. Service productivity, on the other hand, is defined as the effectiveness with which resource inputs are transformed to produce value for customers (Barnes, 2003). In the hospitality industry, customer satisfaction is achievable through ensuring that they are provided with the best possible service quality. This will not only determine their satisfaction, but also their possibility to return or recommend the company to other potential customers. Just like quality is paramount, it is also vital to ensure that productivity is at its optimum so as to cater for all customers, especially during peak seasons (Grigoroudis & Siskos, 2009). In this regard, companies are expected to ensure that service quality does not compromise productivity, and vice versa. This report presents a proposal for Fairuz, a Lebanese restaurant that operates in London, on the approaches that can be used to increase their service quality without overlooking productivity. The restaurant serves Lebanese food, and has a seating capacity of 75 clients at any given time (Fairuz, 2014). By applying the strategies that are suggested in this proposal, the company will be able to increase customer satisfaction and reduce operation costs. Proposal There are several aspects of Fairuz that ought to be addressed in increasing service quality and the overall productivity of the restaurant. As this proposal aims to make these improvements at Fairuz, it will focus on improving the position of the restaurant in the market by making it more competitive than other restaurants of its level.Improving ProductivityThis section presents the approaches that Fairuz restaurant needs to use in order to increase its service productivity. Though there are many approaches that can be used to achieve this, this paper suggests three approaches that Fairuz can use. These include improving employee productivity, using key performance indicators to measure productivity and utilization of technology (Assaf et al., 2011).Employee productivityProductivity of employees in service companies is largely dependent on human resource practices or policies used. The collective efforts that are made by employees towards the attainment of organizational objectives vary with the effectiveness of the human resource department (Bratton & Gold, 2012). The most appropriate way in which their productivity can be increased is through applying different employee motivation strategies. These include offering reasonable remunerations, bonuses and rewards (Hartnett et al., 2011). Employees at Fairuz can also be made more productive by standardizing all processes, procedures and policies in the organization to create a sense of order. This saves time and maximizes efficiency (Medeiros et al., 2012). Even though these can be achieved at Fairuz, they may be hampered by high employee turnover because Fairuz’s budget may not allow it to compete with larger companies in terms of employee salaries. Small restaurants are always faced with the risk of losing employees to larger organizations.Measuring performance through key performance indicatorsPerformance indicators that can be used by Fairuz to measure its performance, to establish flaws and make impr ovements, vary with the different departments. In regard to staff, the restaurant has to ensure that it has a sustainable wage cost (Sainaghi et al., 2013). This can be done hiring small but sufficient number of employees to cater for the 75 guests that the restaurant targets to serve. This will reduce the wage burden in the company and also make it possible to remunerate them well. Labour or wage costs can also be minimized by ensuring that employee turnover is minimized, given that it is nearly impossible to completely eliminate it, especially in restaurants. Costs that could be used in training new staff members monthly or weekly can then be directed to more productive activities in the organization (Choi et al., 2012). Other key performance indicators that can be used by Fairuz to determine its performance include seating efficiency, stock value, costs of food and profitability (Sainaghi et al., 2013).Using Technology to increase ProductivityMost of the companies in the services sector, which include restaurants, are fast adapting to the technological changes taking place in the industry to increase productivity and efficiency in service delivery (Tzeng & Chang, 2011). Fairuz can use technology in all its departments to achieve an increase in productivity. For instance, it can acquire modern ovens or stoves for its kitchen that can be used to prepare more of food in a shorter time and on less energy. This not only makes it possible for the company to cater for many customers, but also increases its efficiency (Sloan et al., 2009). Technology can also be used to ease communication among employees within the restaurant. In this case, one of the technological equipment that Fairuz should acquire is the kitchen display system. This system provides real-time updates and information about food orders that have been made by clients and also monitors the speed of service (Katsigris & Thomas, 2008). This is quite effective and time-saving than the traditional appro ach where servers had to take orders from clients then go to inform chefs in the kitchen. This consumes more time and is prone to human error. Whilst it is expected that technology will contribute towards an increase in efficiency and productivity, Fairuz has to consider that the initial costs to be incurred in setting up these technologies and training employees on how to use them is quite high. Therefore, an analysis needs to be done to establish the most ideal technologies to implement, which will assure it of a good return on investment (Allen, 2011).Improving qualityEven as Fairuz strategizes to improve its productivity, it is also vital for it to ensure that the quality of service is not compromised. Thus, this section explains approaches that the restaurant can use to increase the quality of provided to its clients.Ensuring employee competenceRestaurants have different departments that require different skills and competencies in executing their respective responsibilities. T hey can be classified into managers, chefs, servers and miscellaneous employees (O’Fallon & Rutherford, 2011). To ensure quality, Fairuz has to ensure that it hires employees that have the required qualifications and experience needed in delivering their required duties. In addition to this regular training sessions have to be organized to improve their competencies. If employees are competent, the chances of substandard service quality are greatly reduced (O’Fallon & Rutherford, 2011). The fact that the restaurant serves Lebanese food means that the majority of clients are Lebanese. Thus, the company needs to ensure that a section of its employees are familiar with the Lebanese culture, foods and other dimensions that may affect their service perception. Being a small restaurant that mainly targets the Lebanese population, it may be challenging to hire the best talent since people with skills in this industry often target to work for larger organizations (Jang & George, 2012). Therefore, Fairuz may be limited to selecting low-income people who may not be quite competent and provide them with on-job training to improve their competence. This approach can mainly be applicable for selecting employees in positions that do not require special skills, like waiters.Utilizing quality measurement toolsIt is quite vital for organizations to ensure that they have an ideal framework that they can use to gauge their quality of service. This involves benchmarking the companyâ₠¬â„¢s current progress, identifying the problems that might exist, predicting future outcomes and using key quality indicators that are applicable in the restaurant business to establish their position in terms service quality (Barnes, 2003 ). For Fairuz restaurant, measuring service quality should be done by comparing customer expectations and their perception of service. Whereas all restaurants work to meet or exceed customer expectations, there are several factors that may limit their capabilities to attain this objective. It is thus vital for Fairuz to collect regular client feedback to enable it establish any flaws that may exist in its service delivery and make the necessary changes (Grigoroudis & Siskos, 2009). One of the most convenient ways that Fairuz can do this is through requesting waiters and receptionists to ask guests whether the meals met their expectations. The company also needs to link its website to a third-party review website like Tripadvisor, which will be vital in monitoring any customer feedback any time a review about the restaurant is made. Other approaches that can be used to do this include sending follow-up emails to clients and engaging more with clients over social media avenues. Positive feedback is an indicator of good service, while negative feedback indicates that the service offered is substandard and appropriate measures need to be taken to improve. One challenge that can be associated with this approach is that some clients’ views may be biased or in some cases, clients may provide conflicting feedback.Making comparisons with competitors in the marketPerception of services at Fairuz is relative to clients’ perceptions of services in other neigh bouring restaurants. In this regard, Fairuz will only be the preferred choice if its service quality is considered to be netter than that of its competitors (Grigoroudis & Siskos, 2009). To obtain a competitive edge over other restaurants, Fairuz has to ensure that it utilizes customer feedback so as to align its services with the customer preferences. Due to the fact that customer tastes and preferences are prone to regular change, Fairuz also needs to carry out regular customer research by collection of customer feedback to decide on what changes it should consider making (Barnes, 2003). Through tertiary monitoring websites or by visiting its competitors’ social media sites, Fairuz can be able to identify the core strengths and weaknesses of its competitors. These will be instrumental in ensuring that makes its services better than those of its competitors (Kalluri & Kodali, 2013). However, whereas it is assumed that Fairuz is only in competition with restaurants of its lev el, there could be other bigger restaurants with unmatched capabilities that may be targeting the same clients. This poses a great threat to Fairuz.Using Technology to Improve Service QualityService quality in restaurants can be improved through incorporating several technological solutions. Whereas food is a major part or determinant of customer satisfaction, the whole experience of customers in the restaurant is also dependent on several factors (Tzeng & Chang, 2011). For instance, Fairoz can ease the process of making reservations by providing an option for it on its website. In addition, free Wi-Fi can be provided in the restaurant for clients who are interested in surfing the internet when having a meal at the restaurant. Technology can also be used in the collection of customer feedback, which is vital in improving the service quality at Fairuz. The most appropriate cost-effective approach that is relevant to the present-day customer is social media sites like Facebook and Twi tter (Tuten & Solomon, 2012). Fairuz has to consider subscribing and increasing its activity on social media to monitor customer feedback. Point of Sale (POS) systems are also ideal feedback collection systems for restaurants. Though the mentioned technologies improve the service experience of customers and can also be used by the company to improve its service production, there are certain disadvantages that may arise. For instance free Wi-Fi might expose some clients to internet threats, especially those who may be unaware of how to secure their information when online (Cheema & Papatla, 2010). Conclusion Service quality and service productivity are both vital for service based companies, which include restaurants. Therefore, as companies strive to increase their productivity, it is also necessary for them to ensure that service quality is also improved, and vice versa. This proposal has provided suggestions of approaches that can be used to improve service production and service quality at Fauruz, a small scale Lebanese restaurant that is based in London. 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