Improving Customer Service Essay Example

Improving Customer Service Essay An extra strategy where Disneyland Paris assists with keeping up elevated levels of clients is by centering of lines is by giving clients who have not bought a quick go with amusement, subsequently making the lining some portion of the Disneyland experience. Disneyland Paris likewise needs to keep up the great corporate picture of the Disneyland Company in general; Disneyland is known for beguile in its welcome, proficiency and tidiness. These guidelines are being trailed by Disneyland Paris. Some portion of the Disneyland picture additionally originates from correspondence frameworks; all cast individuals are urged to speak with clients at whatever point conceivable. Every exceptional client bunch has a group, which manages their requirements, for instance, gatherings, shows, school parties, uncommon necessities, and so on. All cast individuals are prepared to speak with positive non-verbal communication and with a grin all over or regarding the phone with their voice. This will assist clients with feeling invited and agreeable around cast individuals, along these lines, increment consumer loyalty and thusly the high caliber of client care will be kept up. As totally cast individuals are prepared to an exclusive expectation, they are likewise completely given a handbook on all parts of the complex, so any cast part ought to have the option to offer deals help and guidance. It is significant in client care that thought is given to all spending plans. At the two shops and eateries you will locate a wide variety in costs to meet each pocket. We will compose a custom article test on Improving Customer Service explicitly for you for just $16.38 $13.9/page Request now We will compose a custom exposition test on Improving Customer Service explicitly for you FOR ONLY $16.38 $13.9/page Recruit Writer We will compose a custom exposition test on Improving Customer Service explicitly for you FOR ONLY $16.38 $13.9/page Recruit Writer This will assist with expanding and keep up Disneylands significant level of client support as it will give clients a wide assortment of value and costs to look over which thus, will cause clients to feel esteemed and have every one of their needs provided food for, this therefore, will build consumer loyalty. The investigation of client assistance quality is critical to Disneyland Paris. In this manner, every year Disneyland makes a full evaluation which includes all parts of the association. Disneyland Paris is a work serious association and along these lines evaluation of representatives is a significant piece of any examination however similarly significant are angles, for example, VFM, looking after wellbeing, and keeping up the enchantment. This would thus be significant while keeping up an exclusive requirement of client care as though cast individuals recognized what they had accomplished and been given objectives and focuses to accomplish they would be better inspired and thus would give an elevated level of client support as they would have some reason at Disneyland. In work force terms focuses to consider would be unwavering quality of administration, consistency of administration, staffing levels, arrangement for individual and extraordinary needs and characteristics of the sta ff. Client care is subsequently at cutting edge of the considerable number of tasks of Disneyland Paris, from the advancement of new attractions and administrations to the individual tender loving care and explicit adjustments and offices for visitors with uncommon requirements. It would likewise be imperative to the accomplishment of Disneyland Paris that they screen the high caliber of client support they give. So as to accomplish this Disneyland completes various techniques to screen client care. The initial a lone technique wherein Disneyland Paris can screen client care is by; gathering data from clients about the degree of client assistance in which had been given. So as to accomplish this and addition this imperative data they request that clients round out a short poll toward the finish of their vacation to assess their stay in the Disneyland Resort. From this data Disneyland Paris can assess what clients on an entire vibe and distinguish territories which they have to improve and which regions they have to keep up. This will effectively screen the degree of client support gave and help to increment and keep up an exclusive requirement of client support. Improving Customer Service In the wake of breaking down this data about how Disneyland Paris screen and keep up client assistance I have closed some potential recommendations with respect to how the current methodology can be changed or adjusted. Right off the bat, I have recognized that Disneyland Paris could improve the client care through giving high accomplishing staff either rewards to pay or a scope of incidental advantages. These incidental advantages may incorporate a decent annuity plan or decreased human services. I have recognized that as Disneyland are shy of cash, these are genuinely minimal effort rewards for cast individuals to get, be that as it may, these rewards will assist with expanding the inspiration of give individuals a role as they will feel like an esteemed individual from the group and will create high fulfillment once these objectives and targets have been met, hence, giving and keeping up the exclusive expectation of client care Disneyland offers. I have additionally recognized that Disneyland could actualize another strategy for observing the degree of client assistance gave in and around the Disneyland Resort. I accept that Disneyland ought to present standard workforce gatherings so as to plate how thrown individuals feel the degree of client care might be prevented and set up techniques to guarantee these issues don't emerge and influence the degree of client assistance which Disneyland give. This would be the situation as cast individuals who carry out the responsibility day-in day-out would have the option to spot things which administrators higher up may not spot. This would likewise prompt cast individuals feeling increasingly esteemed as they are helping the accomplishment of Disneyland Paris as an organization not simply working for them. As cast individuals would feel increasingly esteemed this would prompt an expansion in propelled for cast individuals and thusly would prompt an expansion in client support, along these lines, keeping up the degree of client care.

Diagnosis and Assessment: Patient Presenting Knee Pain

Finding and Assessment: Patient Presenting Knee Pain Stephen Chiang Introducing Complaint Mr X is a multi year elderly person who introduced to the GP facility with compounding right knee torment for as far back as 3 weeks. History of Presenting Complaint Torment has declined in the course of recent weeks. Torment is around the patella with no radiation of agony. Depicted as a consistent dull throb that exacerbates toward the day's end after exercises. Not diminished by any agony medicine. Past preliminary on NSAIDs and panadolosteo. Agony and development doesn't improve during the day. Denies any morning firmness. Whines of knee being swollen and limiting the scope of development. Denies any locking or getting of the knees. Agony has limited his development making him lose balance. No history of falls. Denies any ongoing injury or injury to the knee. Past Medical History Stomach aortic aneurysm2014 Pneumonic Fibrosis2014 COPD infective exacerbation2012 GORD Drugs Metoprolol 50mg Panadol Osteo SR665mg Vytorin10mg/20mg Rabeprazole10mg Prednisolone25mg Hypersensitivities/Adverse Reactions Penicillins skin rash Inoculation - VAXIGRIP gave Family ancestry nil known Social History Lives alone in Collie. No help administrations required. Non-smoker. 1 standard beverage a few times each week. Restricted physical exercises No history of substance misuse Assessment Charming looking older man. In no conspicuous pain. Caution and situated to time, spot and individual. Great portability Vitals BP 155/88 mmHg, HR 78bpm and customary, RR 17, afebrile Cardiovascular Heart sound double, nil included. JVP not raised, every single fringe beat are obvious Respiratory even ascent and fall of chest with breath, bibasal crepitations heard, no wheeze. Not in respiratory misery Mid-region †no scars noted, midsection delicate, non delicate, inside sound present Knee †no disfigurements, expanding or muscle squandering noted. No undeniable indications of emission. Lump test and patellar tap negative. No erythema and not warm. Crepitations heard with development of knee. Not delicate on palpation. Full scope of development with dynamic and latent development with torment. (expansion, flexion, pivot). Tendon soundness test NAD Examinations Ordered Reciprocal Knee X-beam Murtagh’s Diagnostic Model Factors in introductory history/assessment supporting conclusion Factors in starting history/assessment NOT supporting conclusion Factors in resulting history/assessment/examination affecting finding Plausible conclusion Osteoarthritis Growing of the knee Age, Chronic Pain, Asymmetrical, Weight bearing joint, Worse with development, Crepitus on development Tendon strains No past wounds or injury Awry knee torment Genuine scatters not to miss Neoplasia essential in bone metastases No night sweats, no weight reduction, no sign of past X-beam steady hurt day and night Serious contaminations septic joint inflammation No fever, no redness, warmth or growing of joint. No hx of injury Vascular scatters profound venous apoplexy shallow thrombophlebitis No significant stretches of immobilization No past hx of clusters Nil delicacy around muscle one-sided torment Traps Gout/pseudogout No past hx of gout Alluded torment back or hip Precludes any agony from securing the back and hip Masquerades Diabetes No polyuria, polydipsia, Normal Fasting BSL Spinal brokenness Another plan? Sadness Lives all alone, poor steady relationship, The board Plan (Whole individual) 1. Knee torment RICE treatment, Weight misfortune knee X-beam Sufficient torment the board Referral to orthopedic specialists for survey Referral to physiotherapist †reinforce quadriceps 2. Pneumonic Fibrosis/COPD Forestall infective intensifications Proceed catch up with respiratory doctors in Perth Yearly flu immunization/5 yearly pneumovax Referral to chest physiotherapist 3. Stomach Aortic Aneurysm Yearly observing of AAA Proceed catch up with vascular specialist in Perth Precaution Health Activities 1. Nourishment †tolerant training on keeping up sound eating regimen. Referral to dietician 2. Weight †survey 6 month to month to guarantee BMI 2 3. Physical action †training on fitting activity schedule. Referral to physiotherapist 4. Liquor consumption †decrease of liquor admission 5. General †screen BP 6 month to month, yearly observing of FBC UEC Lipid profile 6. Malignant growth screening †colorectal like clockwork 7. Vision, hearing and fall hazard evaluation Incapable to catch up with understanding as patient came back to GP in Collie while I was situated in Bunbury. No entrance to patient’s result from Bunbury. Clinical Evidence Base In patients with osteoarthritis of the knee (OAK), is intra-articular steroid infusion progressively successful contrasted with other pharmacological treatment, for example, NSAIDs and glucosamine as far as adequacy and overseeing torment? Osteoarthritis is the most well-known joint sickness influencing grown-ups more established than 65 years of age. In Australia alone, osteoarthritis influences more than 1.3million adults.1 Osteoarthritis can essentially affect the personal satisfaction in light of the limitation in versatility brought about by the torment. In osteoarthritis of the knee (OAK), the principle type of treatment stays fractional or all out knee replacement.4 However, there are as yet countless patients who can't experience such mediation. In such patients, medications are constrained to more secure choices, for example, NSAIDs, narcotics, glucosamine supplements and intra-articular steroid infusion. The OneSearch UWA library database was looked and catchphrases utilized were â€Å"osteoarthritis†, â€Å"knee†, â€Å"pharmacological†, â€Å"NSAIDs†, â€Å"steroid†. Other related terms were remembered for the inquiry. One investigation was distinguished, â€Å"short term adequacy of pharmacotherapeutic mediations in osteoarthritis knee torment by Jan Magnus Bjordal, Atle Klovning, Anne Elisabeth Ljunggren and Lars Slordal.2 The investigation is a meta-examination of randomized fake treatment controlled preliminaries with an example study size of 14,060 patients in 63 preliminaries estimating torment force inside about a month of treatment and at 8-12 weeks follow up utilizing the visual simple scale (VAS).2 Results Inside about a month oral NSAIDs, help with discomfort estimated 10.2mm on the VAS (95% CI8.8-11.6). Steroid infusion indicated 14.5mm (95% CI9.7-19.2), paracetamol 3.0mm (95% CI1.4-4.7), glucosamine 4.7mm (95% CI 0.3-9.1), chondroitin sulfate 3.7mm (95% CI0.3-7.0).2 8-12 weeks follow up †oral NSAIDs and steroid infusion indicated decrease in adequacy 9.8mm. Paracetamol didn't show change in adequacy. Glucosamine indicated 3.8mm viability and chondroitin sulfate demonstrated an expansion in adequacy of 10.6mm.2 Quality and Weaknesses of this investigation: 1. Level 1 proof dependent on NHMRC 2. Result and strategies for measure was plainly clarified and characterized. 3. Consideration and prohibition standards were clear. 1. Estimating of agony power with the visual simple scale (VAS) is emotional. 2. Predisposition as far as NSAIDs clients determination in specific preliminaries. 3. Looking at changed treatment alternatives by evaluating separate meta-investigations for every treatment may have diverse standard information and prognostic variables. 4. All steroid infusion preliminaries were acted in a fixed setting constraining their application into essential consideration setting. Term of preliminary of about a month might be too short to even think about analyzing adequacy of certain medicines. Discoveries indicated that there is better momentary agony mitigate when utilizing steroid infusion contrasted with the other treatment choices. In any case, steroid and oral NSAIDs have a similar viability in long haul. Chondroitin sulfate likewise indicated a negligible agony assuage in the long haul. Application †This investigation was done in Norway and it indicated that there is insignificant torment alleviate by utilizing current treatment choices, for example, steroid infusions, oral NSAIDs and enhancements. Further examinations ought to be performed to think about patients in Australia. Patients ought to be taught about the adequacy of such pharmacological treatment to bring down their desires. We should begin reevaluating the job of these medications in future agony the board of osteoarthritis. This patient was begun on numerous medicines that didn't offer any agony soothe that relates to the aftereffects of the investigation expressed previously. Consequently, he was alluded to an orthopedic specialist for additional consideration and the executives plan. References 1. Australian Institute of Health and Welfare. A Picture of Osteoarthritis.Department of Health and AgeingOctober 2007; Arthritis Series Number 5 2. Jan Magnus Bjordal a,*, Atle Klovning a , Anne Elisabeth Ljunggren a , Lars Slã ¸rdal b. Momentary viability of pharmacotherapeutic mediations in osteoarthritic knee torment: A meta-investigation of randomized fake treatment controlled trials.European Journal of Pain8 May 2006; 11, 125-138 3. Carlos J Lozada, MD Director of Rheumatology Fellowship Training Program, Professor of Clinical Medicine, Department of Medicine, Division of Rheumatology and Immunology, University of Miami, Leonard M Miller School of Medicine.Osteoarthritis. http://emedicine.medscape.com/article/330487-diagram (got to 17/06/2015) 4. S.P. Krishnana, , J.A. Skinnerb. Novel medications for early osteoarthritis of the knee.Current OrthopaedicsDecember 2005; Volume 19(Issue 6), Pages 407-414

Our First Trade Show as a SaaS Company-The Good, The Bad The ROI

Our First Trade Show as a SaaS Company-The Good, The Bad The ROI Trade shows aren’t usually the place you’ll find SaaS companies like ours. We sell products predominantly marketed at small to medium businesses, particularly other SaaS companies. We make the vast majority of these sales over the internet through our website, which users find organically, or via PPC campaigns, product review sites and other referrals. The price of our tools makes them suitable for companies that don’t necessarily have huge budgets. But this also means that spending a big chunk of our budget on direct, in-person sales, doesnt make a lot of sense. The threat of a low ROI is why we hadn’t chosen to attend a trade show before. However, as our 2017 aim is to focus more on business and enterprise, and we have some exciting developments coming up between MindMeister and Atlassian’s Confluence, we decided to attend Atlassian Summit Barcelona. Here’s how it went I’ll start with the highlights: The Good Collaboration Atlassian Summit provided a bunch of great opportunities to meet with other SaaS companies. We were able to set up new plans for integrations, brainstorm cross-marketing ideas and plan joint webinar opportunities with other creative SaaS companies operating in similar spaces. For example, we picked the brains of Atlassian Marketplace heroes like LucidChart, SmartDraw, and Draw.io. We were also able to move existing plans forward, like an upcoming launch we have planned with Microsoft Teams, and improvements to our MindMeister integration with Confluence. These conversations were made a whole lot quicker by having the person you need directly in front of you. We were able to establish realistic aims and timelines within half the time it can take to get an idea rolling over email. This was a huge advantage of the Summit bringing together a bunch of people we’d love to collaborate with, and without needing that 25th hour in the day to send another ‘apologies for my late reply’ message. Speakers We also had the opportunity to watch the keynote speech of Scott Farquhar, one of Atlassian’s founders and Co-CEO a pretty wealthy guy after last year’s IPO. It was amusing to see how Steve Jobs’ style of keynote addresses has permeated the industry, and interesting to learn about Atlassian’s upcoming news. The long-overdue redesign of its most popular apps, for example, has certainly made JIRA and Confluence a lot easier to look at and presumably to use too. Personally, I found Michael Pryor’s introduction of Trello particularly intriguing, as we operate in a very similar space with our app, MeisterTask. Sales insights Last but not least, we, of course, gathered some important sales insights. We spoke with companies from all over the world who could recognize a real use case for MindMeister and/or MeisterTask in their workplace. In addition to the vanity value, this was great for us as we were able to identify some target verticals we hadn’t yet considered there was a lot of interest from government bodies for example and from industries  that we’re yet to reach out to, such as aviation and media groups, particularly in Europe. Having focused predominantly on the SaaS and start-up market in the U.S., this was eye-opening for us. However, it turned out that some of these new verticals also presented new challenges for us. I’ll come to that now. The Bad Data leaks left a bit of a gray cloud (mind the pun) over the Summit, particularly for those of us offering cloud-based SaaS solutions. HipChat’s leak came up quite a few times, so as soon as we mentioned that both MindMeister and MeisterTask are cloud-based, this seemed to place quite a significant spanner in the works for some of the bigger enterprises. It goes without saying that we think cloud-based solutions are the future of software. When we speak with our current customers, we hear over and over that the main benefit of our tools is bringing teams together, in real-time. Whether they’re located in the same office, collaborating on a shared plan, or working on a project with colleagues on the other side of the world, the fact that our tools are cloud-based is key. For these teams, our product/market fit is the ability to work wherever, whenever and still attain an up-to-date overview of project plans and task progression. Cloud Vs. Server All the benefits of cloud-based software ubiquitous access, simple integration with other tools, the fact that they’re always up-to-date and largely bug-free, and finally the very low price tag are countered by one disadvantage: a slightly higher risk of getting hacked. Mind you, no data store is completely safe these days, not even behind corporate firewalls, but they do of course make it a bit harder for malicious intruders. And according to our conversations, this small extra layer of security is still worth hundreds of thousand of dollars to companies such as Airbus, Volkswagen, or Panasonic. For the people we chatted with at these firms, while they could see huge potential in improving their workflows with our products, using cloud-based tools was simply a no-go policy at their companies. They also expected these policies to not change anytime soon. This posed a new question for us: For clients like these, do we want to adapt our tools to enable MindMeister and MeisterTask to work locally via company servers, too? It would be a lot of work and likely mean the establishment of a whole separate business unit within MeisterLabs, dedicated to running a specialized ‘Enterprise’ track. This is a conversation we’ll need to have within MeisterLabs before making any commitments, but I’ll make sure to write about our decision in an upcoming post. Feel free to share any thoughts you have on the cloud vs. server debate in the comments and in the meantime, I’ll get back to the conference. The ROI As described, trade shows are usually the place you’ll find companies selling to an enterprise market, with a similarly high price tag. Frankly, that’s because they’re expensive. Here’s what Atlassian Summit Barcelona set us back: Booth Costs Bronze booth package + equipment: €10,000 Personnel Expenses Having myself and our Director of Business Development on the stand for 3 days, plus our travel, accommodation and expenses: €3,500 Marketing Materials Designing, printing and shipping marketing materials: €1,000 Admin Time taken by staff at HQ to attend Atlassian Summit’s kick-off calls, organize the booth and prepare marketing materials: €500 Total cost of attending Atlassian Summit Barcelona: €15,000 So the overheads totaled at €15,000. Our MindMeister Business rate, which is the highest-level service we provide, costs €150 per year, per user. In order to achieve a good ROI, we would need to be selling to big teams. To an extent, this seemed possible companies who expressed interest at the trade show had team sizes of 500-10,000 employees. Setting up any one of these enterprises with MindMeister Business would’ve far surpassed our overheads. However, the cloud-based issue prevailed and until we have a clearer idea about whether we can provide a server-based service for these clients, our true ROI from the Summit will be unknown. Was it still worth our while? The answer is maybe.   Even if the sales leads won’t generate enough revenue to outweigh the costs and as mentioned, the particularly profitable ones will require a significant amount of work there is always the element of chance. You can never tell what will come out of any of the serendipitous encounters we had with other companies at the event, or if the idea you had while chatting with a prospect will spark your next great feature. What’s for sure, though, is that you wouldn’t have had any of these encounters  had you stayed back at the office, 15 grand richer but lacking the inspiration and insight we gained. Well, at least that’s what I’m telling myself You might also enjoy reading: Launching in the US: Advice from 7 European Startups How to Implement a Growth Hack The Key to Developing a Meaningful Company Culture Teamwork made simple Discover MeisterTask Discover MeisterTask

Essay about Effects of Smoking Cigarettes - 1616 Words

The History of Tobacco In 3000 B.C the Ancient Egyptians burnt sweet herbs and frankincense when sacrificing to their gods. This was the beginning of smoking. Then in the beginning of the Christian era smoke was inhaled through the burning fur of a hare, the diagnoses for epilepsy was the inhalation of smoke from a goats horn and for consumption, smoke inhaled through a reed of dried dung of an ox. Somewhere in the United States was believed to be the birthplace of tobacco, a plant of the genus Nicotiana. How and when it was discovered is unknown (Huron Indian myth has it that in ancient times, when the land was barren and the people were starving, the Great Spirit sent forth a woman to save humanity. As she†¦show more content†¦Christopher Columbus landed on an island called Guanahani by its inhabitants and which he named San Salvador. The inhabitants told Columbus of a larger island and Columbus set sail. When he arrived at the island he saw the inhabitants walking around with a little lighted brand made from a kind of plant whose aroma it was their custom to inhale. That same day, Rodriguo de Jerez (one of Columbus? fellow explorers) took his first hesitant puff of the New Worlds early version of the cigar, its ring size estimated to be as big as a mans arm, and became the first European smoker in history. When Columbus and his crew returned home with some tobacco leaves, Rodrigo, whod taken to smoking a cigar every day, made the mistake of lighting up the unusual plant in public. The Spanish Inquisition - the world?s first victim of the anti-smokers, promptly threw him into prison for three years. In 1512 Portugal was the first country outside of the Americas to cultivate tobacco and by 1558 snuff was on sale in Lisbon. In approximately 1560 tobacco was introduced in Rome and in 1570 the tobacco plant was successfully grown in Germany and Switzerland and, as a medicinal herb, in Austria and Hungary. In approximately 1620 Japan banned smoking for the first time. Today, it hasShow MoreRelatedThe Effects Of Smoking Cigarettes On Society925 Words   |  4 PagesThe Effects of Smoking Cigarettes Society has been faced with many social struggles since the beginning of time. Smoking cigarettes is just one of those many social challenges. Individuals who smoke cigarettes increase the risk of developing health issues. Advertising has decreased over the years but the investment is with those that started when advertising was a big deal. Finally, the chemicals put into cigarettes are designed to increase a person’s cravings for cigarettes making it harder toRead MoreEffects Of Cigarette Smoking Essay711 Words   |  3 PagesIs cigarette smoke affecting the environment? Do people have problems from the smokers? Does cigarette smoking affect the public places? A lot of questions come to mind about cigarette smoking because cigarette smoking is a serious issue which should be discussed. Anyone can easily think about the health issues from cigarette smoking. Everyone knows that cigarette smoking is bad, and smoking hurts the human body in different ways either smoker or non-s moker. A lot of researches and studies showedRead More The Effects of Smoking Cigarettes Essay1427 Words   |  6 PagesThe Effects of Smoking Introduction   Ã‚  Ã‚  Ã‚  Ã‚  Smoking cigarettes damage the body in a number of different ways. Over several years, the American Council on Science and Health and many others have documented the effects of smoking. Everyone knows that it is bad for you, but not many know how it affects the body. There are many myths about smoking, which mainly occur with all of the teens that are smoking. Most teens don’t know that the effects of smoking are mostly permanent. They think that theyRead MoreThe Effects Of Cigarette Smoking On The Environment920 Words   |  4 PagesCigarette smoking has affected the environment negatively, as well (Novotny). Discarded cigarette butts can be seen off the streets, sidewalks, beaches, or other open areas (Novotny). Even though a single discarded cigarette filter has minimal impact on the environment, United States had manufactured 1.35 trillion of filtered cigarettes in 2007 and 360 billion of them were consumed (Novotny). According to Ocean Conservancy†™s International Coastal Cleanup, these wastes are the most littered and collectedRead MoreThe Harmful Effects Of Smoking Cigarettes964 Words   |  4 PagesIt’s so addicting that many people cannot prevent themselves from smoking. The reason is because of a toxin called nicotine. Nicotine can be found in all tobacco products. Prior to research, researchers have found that nicotine changes the way the brain works, also when a person smokes tobacco they not only consume nicotine, but also over 600 chemicals including tar, ammonia, acetone, lead, methanol, and more (What s In a Cigarette?). Many of those chemicals are poisonous and at least 69 of themRead MoreThe History and Effects of Cigarette Smoking3787 Words   |  15 Pageswidespread habit. This text largely concerns itself with cigarette smoking. Some of the main issues that will be addressed include but they are not in any way limited to the history of smoking, the impact of smoking on the health of active smokers a nd passive smokers, how smoking affects the environment and the society and finally, how smoking can be discouraged so as to minimize the negative effects of the same. Smoking: A Concise History Cigarettes have over time become a rather familiar sight. InRead MoreEffect of Cigarette Smoking Essay2834 Words   |  12 Pageswith few grammatical and spelling errors, correctly referenced with Harvard reference style | | | | | | | General Comments 1st Marker Deborah Richardson 2nd Marker Introduction This presentation evaluates the impact of tobacco smoking in Nigeria with a proposed structured strategy based on theoretical approaches and public Health models to tackle this complex Health problem in a bid to improve and protect Health. Until recently, non communicable diseases still rank highestRead MoreCause and Effect on Smoking Cigarettes Essay884 Words   |  4 PagesSmoking is Unhealthy for Everyone Smoking cigarettes is hazardous to the body for many reasons, and it also affects not only human beings but our environment. Smoking cigarettes can be harmful to both the environment and humans because of the many chemicals and substances that produce this hazardous product. Smoking cigarettes reduces your ability to do things that require endurance, such as sports, and exercise. The tar in the cigarettes covers up alveoli, which help you breathe, which makesRead MoreThe Effects Of Cigarette Smoking On The Body And Others1320 Words   |  6 PagesIntroduction Cigarette smoking is one of the most common known causes of diseases. It has a negative effect on the body and others who are around the person smoking, but being able to quit can positively change a person’s health. Nicotine is one of the biggest component in a cigarette, it stimulates the central nervous system which then gives the smoker a pleasurable feeling. The cigarette’s stimulants make smoking very addictive, which causes smoking cessation challenging for a person. There areRead MoreSmoking Life Away: The Harmful Effects of Smoking Cigarettes1403 Words   |  6 PagesSmoking Life Away Smoke travels far. After the smoke is released, it diffuses and travels in the atmosphere reaching just about anything at a reasonable distance. When one smoker puffs out, it affects that person, somebody across from that person, and the clean air around that person. Ever wonder why warnings and disclaimers are always present with anything that concerns smoking? This is because it is dangerous, and it is harmful , and it should warn you about the lasting impact it leaves you

Macbeth Critique - Free Essay Example

Sample details Pages: 2 Words: 477 Downloads: 9 Date added: 2019/02/20 Category Literature Essay Level High school Tags: Macbeth Essay Did you like this example? The play I chose to write my critique about is none other than Shakespeare’s shortest and most intense drama known as â€Å"Macbeth†. I personally never seen the play Macbeth but heard a lot about it throughout my high school. Shakespeare is a great playwright known for writing the very famous Romeo and Juliet and also for Macbeth. Don’t waste time! Our writers will create an original "Macbeth Critique" essay for you Create order Since I knew how great of a play Romeo and Juliet was, I knew Macbeth was going to be right up there with it. I watched Macbeth on youtube and what a play it was. I actually enjoyed it and that surprised me. It was a very well written play where a once loyal soldier gets a message from some witches that he would be the King of Scotland one day and would rule Scotland. Him and his impatient wife could not wait for that and took matter into their own hands and killed their king and took over and blamed the killing on some guards. When Macbeth seen that what the witch said came true, he went back to them for more information and was told that he should look out for an enemy â€Å"not born of woman† and he believed that was nonesene. Until he was sneak attacked by Malcolm and his army and when he was about to get murdered he was told by Malcolm that Malcolm was born by c-section and that he was not precisely speaking â€Å"born of woman†. So it was a very intense play for sure. The play about Macbeth that I had watch was a more modernized one it had some very createful theatrical elements. First off since the play had witches in them, the director had to come up with the way to make the witches disappear from time to time. So the director had to have a gauze curtain that was transparent. And for sound design, there was voice overs used for the witches so that it could look like they are actually talking. And the lightning was designed really well, where the goal was to inject a natural light setting. Lightning poles were set to create visual effects for the audience. As for costumes go, most of the characters at the start were wearing informs since they were in a war. The King of Scotland was wearing his silky robe which assures of how wealthy he is. Macbeth costumes changed since he went from a soldier to a self appointed King. But mostly costumes were like they were from the old medieval days. In conclusion Macbeth was a very well written play that had everything. And since I watched a modernized version, the director did very well with the theatrical elements to make it very entertaining for the audience to watch. It was a great action play that I would love to watch in a real live play.

Albert Bandura’s Social Cognitive Theory Free Essays

Albert Bandura’s Social Cognitive theory is highly important in understanding the processes and elements that influence human learning. One perspective of Bandura’s theory is the innate capacity of human beings to be agents of change and human processes. With this in mind, Bandura presented some human internal and external factors that influence the process of being an agent of change. We will write a custom essay sample on Albert Bandura’s Social Cognitive Theory or any similar topic only for you Order Now Social Cognitive theory, under the agentic perspective, relies on human intentions as a means to establish one’s connection to social structures based on three modes of agency: direct personal agency, proxy agency, and collective agency. These three modes of agency acknowledge the role of interdependence on how human beings will be able to manage human learning and processes that constitute life. Human agency necessitates the willingness and intentions of human beings to accomplish things through highly motivated thinking and actions. The results of an individuals’ thinking and actions under the perspective of human agency will assist individuals to undergo self-development and reconstruction in order for them to adapt to various life concerns. According to Bandura, human agency constitutes various core features: intentionality, forethought, self-reactiveness, and self-reflectiveness. Intentionality requires the willingness of human beings to do something in order to achieve desired results. Social functions give birth to desirable, mutual, and advantageous relationships if individuals are willing enough to become part of it. Collaborative activities, for instance, work out well if individuals take into account the desirable outcomes that might come out of it. Forethought complements intentionality, as it is concerned with looking and planning ahead. Bandura suggested that if forethoughts are motivating and desirable enough for individuals, then it will wield the intention of doing things that will eventually lead to its realization. For instance, an individual works with another for a cause but perceives that the relationship will be hostile and unproductive. His non-motivating view will not contribute to intentionality to invest time and effort to nurture the relationship. To continue, self-reactiveness talks about being able to motivate, but at the same time regulate oneself in terms of thinking and taking action. On the other hand, self-reflectiveness is established on the concept of introspection where one is able to evaluate actions and behaviors and determine how to fortify or change them. Aside from the core features of human agency, the three modes of agency influence the process of social cognition. Direct personal agency looks into the unswerving involvement of the individual to arrive at desired results. Intentionality, forethought, and self-reactiveness come into play to motivate individuals to influence the social structure. However, when individuals are unable to control it, they rely on proxy agency. The proxy agency constitutes other individuals or means to achieve the desired result, as the individual’s inability to influence the birth of the outcome is unperceived. Moreover, when direct personal agency and proxy agency do not seem to accomplish desired results within social structures, the collective agency gives off its value. The collective agency looks into the combined efforts to achieve goals and objectives. The collective agency relies on group functioning to harbor desired results. The nature of social structures is highly dependent on how individuals are able to perceive and establish it. At some points, social structures are reliant on the intentions, perceptions, and motivations of individuals to commit to actions and behaviors that will influence how these social structures will be shaped. Aside from the internal influences that might bear weight on the nature of social structures, modes of agencies will also affect how the process will be accomplished. Establishing social structures, under the three modes of agency, will depend on the direct influence of an individual, the dominance of other individuals and means to accomplish results, and the efficiency of group functioning to realize social structural goals and objectives. How to cite Albert Bandura’s Social Cognitive Theory, Papers

Organisation Behaviour Culture and Leadership

Question: Describe about the Organisation Behaviour for Culture and Leadership. Answer: Introduction Organizational behaviour is one of the significant aspects that influence the business performance. Organizations are nothing but social systems. It is necessary for an individuals to understand how the organizations run the operations if they wish to work in them or manage them. The thesis of organization behaviour seems to be interesting as well as challenging as well. It is associated with the individuals, group of individuals working together in teams. The research of organizational behaviour relates to the expected behaviour of an employee or individual in the organization. In this context, Chhokar, Brodbeck and House (2013) commented that organizational behaviour is considered as the systematic study of human behaviour, attitude and performance within an organizational setting. The report considers the case study of XYZ Consultants to understand how changes in the organizational behaviour could influence organizational as well as employee performance. Background There have been some factors such as employee motivation, leadership and impact of personality could influence the organizational behaviour. As commented by Antonakis (2013), the individuals are not supposed to behave in the same manner in a particular work situation. It is the predictability of a leader or the manager about the expected behaviour of an individual. It is evident that the human factor is contributory to the productivity; therefore, great importance of human behaviour and the organizational behaviour needs to be attached to the report. Aim The aim of the report is apply variety of approaches to organizational behaviour and improve the human relationship within the firm. The report also focuses on exploring the relationship among different elements of organizational behaviour and its effectiveness. Scope The scope of report is under: Influence of performance or the personality Employee motivation Leadership Engagement theory Applying the engagement theory to identify motivational factors linking with the case study Kahns need satisfying approach Employee engagement is one of the significant fields in an organization that could largely influence the performance of the employees and the organization as well. In this context, Marion and Gonzales (2013) commented that the simultaneous employment as well as the expression of an individuals preferred self in a work behaviour, which promotes relation to work and to others is the known as the positive employee engagement. In this context, Greenberg and Colquitt (2013) mentioned that the employees should be engaged on a physical, emotional as well as the cognitive levels. However, these levels are meaningfully affected by three psychological domains including the meaningfulness, availability and safety. Hence, the meaningfulness is defined as the positive sense of return on investment of self in role of performance. Kahn explains psychological meaningfulness as a feeling the individual experience into work performance. As opined by Parris and Peachey (2013), the employee observe mean ingfulness, when they feel safe, useful, and valuable as well as not taken for granted. In the case study, it was studied that when Tim first started the operation he implemented an open management style, where the employees are encouraged to discuss any issues with him. In addition, the working space of the consultants were situated on the same floor. Moreover, Tim and training consultants would share a common dining area and washroom facilities. This helps to form an informal interaction between Tim and the other consultants. Most importantly, the training consultants were greatly involved in all aspects of the business. The family as well as the personal commitments of the employees were highly respected and considered before any work schedule was finalised. This shows the sense of meaningfulness, which positively influence the performance of the employees Identifying the changes reviewing the leadership style and the culture After taking over the operation, Fiona brought some changes in the organizational structure as well as the culture, which negatively influence the performance of the employees and organizational productivity decreases. Hence, Fiona follows a different leadership style unlike her father Tim. Fiona follows an autocratic leadership style, where she used to have control over all decisions and little input from the HODs. Hence, the HoD of the consultants would take the decisions employees are not involved in making the major decision of the business. However, autocratic leadership may not be effective for such small and medium enterprise where employee opinions are least heard. However, Gillet et al. (2013) argued that when decisions required to be made quickly without consulting with large group, autocratic style is effective. Organizational Justice and equity theory of motivation and discussing these two terms Equity theory-The equity theory developed by Adam includes the subtle and the variable factors that influence individuals assessment as well as the perception of the relationship with their work. Thus, while developing the organizational productivity along with employee performance, it is necessary to focus on the principles of equity theory. It helps to increase employees job satisfaction and encouragement level. While applying the theory, it is significant to focus on the balance or the imbalance that presently exists between the input as well as the output. The inputs may include effort, hard work, commitment, loyalty, skills, ability and other skills. On the contrary, other skills may include recognition, sense of achievement, reputation and responsibility, value, respect and other elements. The organizational scenario of XYZ Consultants given in the case study, indicates that Tim, to gain the output from the employees he implemented an open management style where employee opinions and values were considered. Hence, the output received from the employer in the form of organizational culture, where the employees are seen to be participating in determining their work schedules and they would consult before the work is distributed. Moreover, the personal and family commitments were valued and organization provides employee appraisal benefits as the recognition to the employees. Organizational justice- Organizational justice is referred to the employee perception of fairness in the work environment, where the perception of the employees are divided into four different categories including distributive, procedural, informational and interactional (Myhill and Bradford 2013). The distributive justice revolves around employees concern of the effective outcome they receive (Bosà ¢Ã¢â€š ¬Ã‚ Nehles, Van Riemsdijk and Kees Looise 2013). The case study indicate that Tim maintains an effective organization culture, where employee benefits are highly considered based on which employees in return give the input. However, Fiona taking over the business, the employee benefits such as employee appraisal systems were taken off. Hence, the employees may perceive this culture as unfair judgement. On the contrary, procedural justice revolves around the fact how employees perceive fairness of the business process based on which the outcome is determined (Barrick, Mount, and L i 2013). Likewise, the interactional justice includes the fact, where the explanation or discussion are effectively communicated. For example, in XYZ consultant, Tim motivates open communication and employees could discuss anything with him. Recommending the changes to increase motivation of the employees and enhance their performance In order to increase organizational performance and employee job satisfaction, the XYZ consultant could change the leadership style and organizational culture. The organization could implement democratic leadership style in which the employees or the group of employees take more participative role in all business process including the decision making process. By applying this model, the organization could identify the potential issues of the employees that negatively affect their performance. The employees could raise the issues as democratic leadership style includes an open communication approach, in which any employee could discuss the personal issue with the leader. However, the democratic leadership could lead to communication failure and unaccomplished projects (Marion and Gonzales 2013). Conclusion On the completion of the report, it can be added that organizational culture or the behaviour play a crucial role in developing the performance of the organization and the employees. However, the discussion on equity theory indicates that inequitable comparison could result in a state of confusion and tension, which may encourage employees to restore equity. This could increase or decrease work effort and employee turnover. Reference list: Chhokar, J.S., Brodbeck, F.C. and House, R.J. eds., 2013. Culture and leadership across the world: The GLOBE book of in-depth studies of 25 societies. Routledge. Antonakis, J., 2002. House (2013), The Full-Range Leadership Theory: The Way Forward. Transformational and Charismatic Leadership: The Road Ahead 10th Anniversary Edition (Monographs in Leadership and Management, Volume 5) Emerald Group Publishing Limited, 5, pp.3-33. Marion, R. and Gonzales, L.D., 2013. Leadership in education: Organizational theory for the practitioner. Waveland Press. Parris, D.L. and Peachey, J.W., 2013. A systematic literature review of servant leadership theory in organizational contexts. Journal of business ethics, 113(3), pp.377-393. Greenberg, J. and Colquitt, J.A. eds., 2013. Handbook of organizational justice. Psychology Press. Gillet, N., Fouquereau, E., Bonnaud-Antignac, A., Mokounkolo, R. and Colombat, P., 2013. The mediating role of organizational justice in the relationship between transformational leadership and nurses quality of work life: A cross-sectional questionnaire survey. International journal of nursing studies, 50(10), pp.1359-1367. Myhill, A. and Bradford, B., 2013. Overcoming cop culture? Organizational justice and police officers' attitudes toward the public. Policing: An International Journal of Police Strategies Management, 36(2), pp.338-356. Barrick, M.R., Mount, M.K. and Li, N., 2013. The theory of purposeful work behavior: The role of personality, higher-order goals, and job characteristics. Academy of Management Review, 38(1), pp.132-153. Bosà ¢Ã¢â€š ¬Ã‚ Nehles, A.C., Van Riemsdijk, M.J. and Kees Looise, J., 2013. Employee perceptions of line management performance: applying the AMO theory to explain the effectiveness of line managers' HRM implementation. Human resource management, 52(6), pp.861-877. Marion, R. and Gonzales, L.D., 2013. Leadership in education: Organizational theory for the practitioner. Waveland Press.